Briannah Hess
Rossville,Kansas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Operator
Mars Wrigley
08.2021 - Current
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Provided on-the-job training to newly hired workers and team members.
- Set up machines to start production cycles and controlled machine settings.
- Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
- Drafted reports detailing machine production outputs and material quantities.
- Operated multiple machines simultaneously to meet production requirements.
- Kept production lines running smoothly and efficiently at all times.
- Maintained clean, tidy and safe working environment in packing area.
- Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions.
Communications Specialist
Shawnee County Sheriff's Office
03.2021 - 07.2021
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Assisted callers in emergency situations with appropriate information and support.
- Answered client queries and complaints to provide strong customer service.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Assistant Manager
Haag Oil
03.2020 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Nursing Assistance
Flint Hills Technical College
Emporia, KS02.2018
High School Diploma -
Rossville Jr.-Senior High School
Rossville, KS05.2016
Skills
- Project Management
- Heavy Equipment Operation
- Safety Compliance
- Equipment Operation
- Quality Assurance
- Flexible Schedule
- Data Entry
- Machine Operation
Timeline
Operator
Mars Wrigley
08.2021 - Current
Communications Specialist
Shawnee County Sheriff's Office
03.2021 - 07.2021
Assistant Manager
Haag Oil
03.2020 - 02.2021
No Degree - Nursing Assistance
Flint Hills Technical College
High School Diploma -
Rossville Jr.-Senior High School
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