Overview
Work History
Education
Skills
Software
References
Timeline
Generic

Brianna London Wriston

Elkton,MD

Overview

3
3
years of professional experience

Work History

Technical Support Agent

Imperial Workshop LLC
09.2022 - 12.2023
  • Diagnosed both hardware and software issues with high-quality lightsabers manufactured by the company, such as light and speaker malfunctions, SD card issues, and charging issues
  • Communicated through email with customers, walking them through troubleshooting steps and issuing refunds, product returns and exchanges
  • Mastered remote customer service techniques, including email communication, while effectively managing returns, refunds, and other order inquiries

Manufacturing Operator

W.L. Gore and Associates; Elixir Strings® Division
06.2021 - 08.2022
  • Operated several manufacturing machines at once, assuring that all were running efficiently and keeping product up to company standards
  • Demonstrated producing high-quality, fast-process capability to industry standards and practices
  • Communicated with leaders and team members about technical ideas to make the manufacturing process more efficient
  • Learned how to prioritize responsibilities and practice problem-solving techniques
  • Practiced 5S (or Kanban) organizational strategies

Education

Bachelor of Science - Environmental Science

The University of Tampa
Tampa, FL
05-2024

Skills

  • Writing & Communication
  • Problem solving
  • Technical Troubleshooting
  • Data Analysis

Software

ArcGIS, Microsoft Excel/Word/Powerpoint, Adobe After Effects/Premiere Pro

References

Erin Setzler

esetzler@wlgore.com

(704)-677-5471

Mark Edmundson

medmunds@wlgore.com

(302)-438-8594

Douglas Galyen

dgalyen@wlgore.com

(410)-506-3377

Derrick Grunewald

dgrunewa@wlgore.com

(410)-506-7502

Linda Barnett

lbarnett@wlgore.com

(443)-553-1725

Timeline

Technical Support Agent

Imperial Workshop LLC
09.2022 - 12.2023

Manufacturing Operator

W.L. Gore and Associates; Elixir Strings® Division
06.2021 - 08.2022

Bachelor of Science - Environmental Science

The University of Tampa

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Brianna London Wriston