Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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BRIANNA L. TITA-NWA

Scrum Master

Summary

A certified Professional Scrum Master (PSM1), a servant leader with experience and proven history of understanding and building self-organized and self-managed teams. Experience in facilitating, teaching, coaching and mentoring the team in understanding and adopting scrum values and practices, removing impediments, fostering a cohesive and effective team. Ability to work well both as an individual contributor and as a team member.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Sales Manager

CycleBar Memphis
Germantown, Tennessee
05.2020 - 09.2020
  • Provided top of the line service to all new and existing riders
  • Facilitate discussions, decision making and conflict resolution within the team
  • Facilitate and help teach members self-organize and self-manage to resolve issues/problems rather than provide them solutions
  • Executed sales and hospitality process for first time rider experience, follow up, and close
  • Ensure task board updates for transparency and effective communication
  • Maintained acceptable level of personal sales production
  • Worked collaboratively with studio management and franchise owner(s)
  • Participated in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
  • Communicated effectively to interact with management, staff, and the public

Outreach Coordinator Intern

University of Mississippi Wesley Foundation
Oxford, Mississippi
05.2020 - 08.2020
  • Made arrangements for meetings and workshops
  • Provided administrative support for outreach programs including preparing correspondence, ordering and maintaining supplies, maintaining databases, working with budgets, and securing new sponsorships
  • Using a servant leading style, support the team and facilitate team building activities and events
  • Created new fund-raising events
  • Developed and implemented new social media plans to attract and increase awareness
  • Created and analyzed digital content for various social media platforms
  • Posted on relevant blogs and managed social media content
  • Assist team in identifying impediments and blockers are identified, communicated and assist team in identifying a path to deliver on their commitments

Mississippi Youth Intern

First United Methodist Church Cleveland
Cleveland
01.2018 - 01.2020
  • Scheduled devotional times with youth ministry director
  • Developed leadership philosophy and skills
  • Fostered good relationships with students during program and activities
  • Lead weekly Bible studies
  • Organized big events
  • Offered advice on design and implementation of marketing and outreach activities
  • Reviewed reports from various committees and evaluated progress of program

Head Hostess

Urban Japanese Fusion Cuisine
Olive Branch, MS
01.2015 - 01.2020
  • Answered phones, confirmed guest reservations
  • Completed opening and closing procedures according to set standards
  • Welcomed guests into establishment, guided guests through dining rooms
  • Managed front of restaurant/house when upper management was unavailable
  • Organized and brainstormed new ideas to ameliorate the front desk services
  • Hosted meetings biweekly

Manager

Delta Dairy
Cleveland, Mississippi
01.2016 - 01.2019
  • Created a positive guest experience by delivering high quality service to our guests and patrons
  • Ensure all staff engaged guests to understand their individual needs and exceed expectations
  • Maintained and processed product and supply orders
  • Knowledgeable and competent in all aspects of duties and responsibilities performed by scoopers, supervisors, and assistant managers so I could fill in in their absence as needed
  • Had a good understanding of company policies, procedures, and standards
  • Involved in hiring process and retention strategies
  • Addressed staff and customer concerns
  • Conducted training sessions with supervisors

Education

Bachelor of Science - Interdisciplinary Studies

Delta State University
08.2016 - 05.2020

MBA - Healthcare

Delta State University
Cleveland, MS
06.2021 - Current

Skills

Agile Frameworkundefined

Affiliations

Cleveland, MS Collegiate and Community Experience: Panhellenic Council Junior Delegate Panhellenic Council Voting Delegate Panhellenic Council Vice President BSU Lead Team Wesley Outreach Team Member of Phi Mu Fraternity Phi Mu Director of Harm Reduction and Prevention Delta Diplomat Awards: Delta State University National Panhellenic Council Outstanding New Member – 2016 Philanthropic Woman of the Year - 2018

Timeline

MBA - Healthcare

Delta State University
06.2021 - Current

Sales Manager

CycleBar Memphis
05.2020 - 09.2020

Outreach Coordinator Intern

University of Mississippi Wesley Foundation
05.2020 - 08.2020

Mississippi Youth Intern

First United Methodist Church Cleveland
01.2018 - 01.2020

Bachelor of Science - Interdisciplinary Studies

Delta State University
08.2016 - 05.2020

Manager

Delta Dairy
01.2016 - 01.2019

Head Hostess

Urban Japanese Fusion Cuisine
01.2015 - 01.2020

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BRIANNA L. TITA-NWAScrum Master