Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic
Maria Leilani Maki

Maria Leilani Maki

🚀 Senior IT Leader | Project Management Expert | People-centric Leader | Data-Driven Decision Maker | Enterprise IT & Data Strategy | Digital Transformation | Business Intelligence
Maricopa,AZ

Summary

With over 20 years of experience spanning Asia, Europe, and the United States across diverse IT functions, I bring a global perspective and a strategic yet hands-on approach to data analytics and business intelligence. My last 15 years have been dedicated to data, integration, and reporting, where I have collaborated closely with C-Suite executives, VPs, and Directors to transform enterprise vision into actionable roadmaps. I have led initiatives in business intelligence, analytics, and enterprise reporting, assuming roles such as Project & Program Manager, Data & BI Lead, and hands-on execution when needed.

Senior IT Leader and Manager Seasoned Technology/IT Leader with extensive experience in leading cross-functional business, customer, and technology teams to achieve creative, foundational, transformational business outcomes across various industries (healthcare, retail, finance, software, banking, manufacturing, airline, assisted living). Drive results with a growth mindset, Can-do attitude, think outside the box approach, winner, and champion mentality. Known for inspiring and modeling high-performance cultures, developing top talent, fostering teamwork, championing diversity, excellence in strategic leadership and results-oriented delivery.

Offering solid foundation in leadership and strategic planning, eager to learn and grow within technology management role. Brings ability to quickly grasp complex systems and methodologies, applying analytical and problem-solving skills to technology projects. Ready to use and develop project management and IT strategy skills in IT Manager/Project Manager/Program Manager/Product Manager/Business Analyst/BI Manager/Systems Analyst roles.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Sr Technology Manager/Project Manager

Interstate Parking Company
Milwaukee, WI
05.2024 - 02.2025
  • Develop and execute program and project plans, including scope, schedule, budget, and resource allocation, ensuring projects are delivered on time and within budget constraints
  • Implement project management best practices and methodologies such as Agile or Waterfall, adapting strategies based on project requirements and team dynamics
  • Lead and manage various projects across the enterprise, ensuring successful delivery and alignment with organizational goals
  • Spearhead team efforts, manage budgets, and scope adjustments, and facilitate communication with stakeholders, coordinate change management
  • Manage the systems development and operations support for various systems and processes across the enterprise
  • Provide program/ project management and engineering oversight on day-to-day operations
  • Lead BI / Reporting / Data Process, Governance, Roadmaps, and execution
  • AWS, Cloud Computing, GCP, Matillion, iDashboard, Snowflake, HEVO, LookerStudio, BigQuery
  • Other Duties: Wellness Captain, Agile Scrum Master, Program Manager, Business Intelligence SME, Data and
  • CD Governance, GRC, ServiceNow

Sr Technology Manager, Core Applications/EIM Delivery Manager

PetSmart
Phoenix, AZ
04.2019 - 02.2024
  • Led and managed various projects across Charities, HR, Legal, Loss Prevention, Real Estate, and Facilities, ensuring their successful delivery and alignment with organizational goals
  • Spearheaded team efforts, managed budgets and scope adjustments, and facilitated communication with stakeholders
  • Fostered a collaborative environment, championed best practices, and delivered strategic reports to manage risk and support continuous improvement
  • Core competencies lie in team management, communication, and problem-solving, contributing to driving team success and advancing organizational objectives
  • Led innovative data engineering and analytics initiatives across various business domains (Supply Chain
  • Merchandising, HR, Finance, Real Estate, Marketing, Proprietary Brand, Charities), driving operational efficiency and strategic decision-making
  • Oversaw the design, development, and deployment of data and analytics platforms, ensuring actionable insights for stakeholders
  • Excelled in managing strategic projects, fostering collaboration across teams, and delivering projects on time and within budget
  • Led a team of engineers, fostering a culture of innovation and developing data solutions to drive business outcomes
  • Engaged with stakeholders, translated business needs into technical requirements, and managed vendor relationships to ensure project success
  • Adept at applying various methodologies to meet diverse project demands and advocated for modern data architecture best practices
  • Environment: SAP, Snowflake, Denodo, Google Cloud Platform, GCP, Databricks, MicroStrategy Web and
  • Developer, PowerBI Web, Tableau, Netezza, LucidChart, MS SQL Jira, Confluence, Denodo Data Marketplace
  • Jira, Confluence, Office 365, LucidChart, SAP, Snowflake, Denodo, Google Cloud Platform GCP, Databricks
  • MicroStrategy Web and Developer, PowerBI Web, Tableau, Netezza, LucidChart, MS SQL Jira, Confluence
  • Denodo Data Marketplace, Agilence, Certifications Authority, RisKonnect, SMS Lessen, Legal Tracker, Adoption
  • Made Easy

Manager

MIHS Maricopa Integrated Health Systems
Phoenix, AZ
01.2017 - 04.2019
  • Business Intelligence, Integration, and DBA Services
  • Directs, coordinates, and exercises functional authority for the planning, organization, control, and development of business intelligence, analytics, reporting, data integration and database (DBA) activities
  • Combines managerial responsibilities with a demonstrated technical expertise, responsible for appropriate staffing, staff management, performance management and overall scheduling
  • Additionally, this role manages the continuing deployment, development, and ongoing support of clinical application software necessary to systems within a large integrated hospital system
  • Supervises staff that support present and future software applications and their workflow processes; sets priorities and goals that achieve specified outcomes; provides strong leadership skills that encourage staff growth and motivation; demonstrates the ability to handle multiple priorities and deadlines; provides measurable customer service
  • Supports the CIO and IT Management teams in developing strategies and implementing strategic programs and projects
  • Performs ongoing business analysis to understand the present and changing needs of organization
  • Supports the Integration Services function ensuring a high level of customer focus (internally and externally) with due care and attention to customer priority issues and appropriate levels of IT internal resources, as well as business and clinical constituencies
  • Manages the Business Intelligence function including regulatory reporting, data extracts, ad hoc report requests, and self-service analytics
  • Supports the Database Services function ensuring data integrity and availability for business and clinical requirements
  • Environment: MS SQL Server/T-SQL, Epic Hyperspace, Epic ECI, Epic RWB, Epic Text Side Bridges, Cloverleaf
  • Windows PowerShell Scripting, MS Office, MS Sharepoint, Crystal Reports, BOE CMC/BI Launch Pad, MS
  • Access, MS Excel, MS SQL, MS SSRS

Technical Consultant, HL7 Data Conversion Systems Analyst and Project Manager

09.2016 - 02.2017
  • Provide technical assistance and expertise in the analysis, conversion, testing, data extract and loading of
  • HL7 messages for visits, vitals, labs, immunizations, and transcription NextGen and OTTR EMR records
  • Environment: MS SQL Server/T-SQL, Epic Hyperspace, Epic Text Side Bridges, Mirth, Windows PowerShell
  • Scripting, MS Office, MS Sharepoint

314e Corporation
Fremont, CA
05.2015 - 01.2017

Project Manager/Senior Systems Analyst

Thomas Jefferson University Hospitals
08.2016 - 09.2016
  • Provide oversight and assist in the analysis, update, and crystallization of strategy for an archiving solution that will meet the client's needs to archive data from various source systems that need to be retired, following successful deployment of Epic
  • Documentation Review
  • Existing Discovery Documentation for systems analyzed
  • Legal Medical Record, Continuity of Care and other Enterprise requirements like - Regulatory, Accreditation
  • Meaningful Use reporting, Reporting and Benchmarking, HIPAA, Genetic Markers reports
  • Cursory review of data elements and audit logs required to meet data needs noted above
  • Current Conversion strategy review
  • Current Archival direction documentation
  • Review of other pertinent documents used in conversions decisions and to use in Archival assessment
  • Discovery – Gap Analysis
  • Interviews with Technical and Business SMEs
  • Data Consolidation & Reconciliation Requirements
  • High level Assessment of Data overlap between applications
  • Meetings with Business Stakeholders per Application to understand desired way of seeing archival data and
  • Archival Options
  • Assessment of existing solutions for archival purposes (OnBase EDM, etc.)
  • Proposal of Archival Solution(s) based on assessment, Discrete/Non-Discrete requirements & Application
  • SME Data visualization requirements
  • High level costing of data extraction for Archival Purposes
  • Recommendation on support model based on proposed archival solution
  • Business Intelligence, Analytics and Reporting Manager for Client, Santa Clara Valley Medical Center

Epic
05.2015 - 06.2016
  • Responsible for coordinating analytics tasks across all, applications and overseeing project planning and development processes for Clarity, Radar, and Reporting Workbench, as well as advanced tools, such as cubes, SlicerDicer, and third-party tools, such as BusinessObjects Web Intelligence and Explorer
  • Connects all of the people affected by analytics, including data consumers, developers, stakeholders, operational executives, project leaders, third-party application representatives, technical and infrastructure team members
  • Establishing and enforcing uniform processes, including request, triage, prioritization, testing, publishing, and validating data requests
  • Directing and supervising the daily work of the Clarity report writing team
  • Establishing data governance structures and facilitating committee work
  • Assessing current skills and making recommendations for skills/knowledge enhancement
  • Maintaining the centralized report inventory and request tracker
  • Establishing a data dictionary
  • Deciding which reporting tools to use as new data needs arise
  • Leading the development and delivery of training content for reporting Super Users and managers
  • Lead and collaborate efforts on process improvements surrounding reporting and analytics
  • Crystal 9, Certifications on Reporting Workbench
  • Administration and Clarity Inpatient Data Model, Epic Cogito,Epic Crystal Intgration Epic Datawarehouse
  • Homegrown Datamarts, Epic Radar, Business Objects CMC, Business Objects BI Launch Pad, Business Objects
  • Enterprise XI (Webi, Crystal Reports, Universes), SSIS, MS SQL, MS SQL Database, MS Sharepoint

Supervisor / Manager, Business Intelligence

Froedtert Health
Menomonee Falls, WI
07.2010 - 05.2015
  • Responsible for managing and leading the work of Froedtert Health's Business Intelligence Team in carrying out timely and complete development, testing and implementation of new and modified reporting and data needs that meet, in an efficient and cost effective manner, the diverse requirements of Froedtert Health's IT customers in both clinical and support departments
  • Directs, plans, supervises and evaluates a professional staff in providing a variety of advanced reporting and associated technical support duties involving both front-end and support to business reporting users and back- end administration of the data warehouse using the Froedtert Health's standard data warehousing and reporting systems, primarily The Epic Systems Clarity reporting system and McKesson Decision Support System
  • Collaborates and strategizes with Executive Leadership in delivering enterprise level data/reporting solutions
  • Responsible for managing projects involving developing reporting analytics solutions and managing BI projects from business requirements, analyze, develop, test, deploy phase, including sustainment and support model; overseas operational aspects of Epic reporting implementation and support structure; responsible for developing vision and strategic goals for the BI team and staffing to deliver the goals
  • Responsible for building and maintaining the critical reporting that supports the information needs of the enterprise
  • Develop maintain and enhance reports that clearly communicate to leadership the status of the departments performance standing areas in which there are variances and to provide information for strategic operational and resource allocation decisions
  • Manages assigned projects related to reporting environment upgrades
  • Works on laying out team goals, visions, standards, processes that would help achieve improved processes
  • Fulfills Reporting Workbench and Clarity Report Writer duties and responsibilities
  • Responsible for project management of various Business Intelligence initiatives across the organization including, but not limited to, software application usage implementation, hardware installs, support, and disaster recovery, process modeling, adoption, and implementation, end-user training coordination, planning, and execution
  • Environment: Epic, Crystal XI, Crystal 9, Certifications on Reporting Workbench Administration and Clarity
  • Inpatient Data Model, Epic Cogito, Epic Data Warehouse, Homegrown Datamarts, Epic Radar, Business Objects
  • CMC, Business Objects BI Launch Pad, Business Objects Enterprise XI (Webi, Crystal Reports, Universes)
  • PageCenterX, SSIS, MS SQL, MS SQL Database, Webfocus InfoAssist and AppStudio

Manager Operational Apps, Programmer Analyst

Brookdale Senior Living Inc
West Allis, WI
09.2009 - 06.2010
  • Directly supervises the Project Leaders, Business Analyst, (s)
  • Responsibilities include interviewing, hiring, training and mentoring associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems
  • Leads staff in defining application projects including scope, approach, deliverables, milestones and detailed work plans
  • Manages projects using appropriate methodology
  • Assesses project progress and communicates status and recommended action plans to project sponsors and applications director
  • Works with the applications director to stay current on the strategies and development of the customers’ business, and ensures the overall business objectives are being met appropriately
  • Assists in defining the appropriate technology/standards to use within the company’s existing architecture and development tools
  • Understands emerging technologies and determines appropriate use within business applications
  • Builds and maintains strong partnership with business and application owners and other IT managers
  • Works with business management to identify and prioritize application support issues and development projects
  • Works with other IT managers to prioritize projects and schedules appropriate resources across teams
  • Makes recommendations on the need for sourcing external consultants/contractors
  • Builds and maintains a good working relationship with current software vendors
  • Golden, MS Office, ASP.Net, Rally, JavaScript
  • Windows, SQL Server 2005, Visual Studio 2008, MS Visio, MS Project, SQL Reporting Services, Visual Basic .NET, MS SharePoint, Visual Basic .NET, XML, IIS Server, Citrix

Project Manager / Systems Analyst

Midwest Airlines
Oak Creek, WI
08.2006 - 09.2009
  • Assist department heads in the selection of appropriate applications
  • Maintain detailed understanding of the business and associated processes to analyze business requirements needed for application development
  • Define and communicate customer business requirements, develop project plans for deployments and other
  • Introduce new solutions to improve the efficiency and productivity of our internal customers
  • Apply standard project management processes and best practices for project management including the analysis of project schedules, budget tracking, and identification of trends
  • Constructs Work Breakdown Structures and Activity Network Diagrams with the project team to identify all work packets and dependencies within the project
  • Provide timely communication of project status, issues, and risks to management on the progress of initiatives within the Applications and Business Users teams alike
  • Utilize formal change management processes to capture and evaluate proposed scope change
  • Interact with leadership team as required
  • Plan and coordinate feasibility studies and surveys, including economic justifications, of proposed versus existing systems and procedures
  • Consult with the IT Operations group to ensure a cohesive, productive and efficient fit of new applications into the existing infrastructure
  • Continuously interacts with various Operations personnel and IT staff and leaders to determine user requirements for software design and maintenance
  • Collaborates with the Director of Application Development to insure the overall success of multiple software integrations
  • Automate new and/or existing procedures as assigned
  • Ensure programming and testing activities are conducted per the company’s software development process methodology, , JavaScript, Windows, SQL Server 2005, Visual Studio 2008, MS Visio, MS Project
  • Business Objects, Oracle, SQL Reporting Services, Crystal Reports, Sabre, MS SharePoint, Visual Basic .NET
  • XML, IIS Server

Software Architect

Brandt Innovative Technologies, Inc
Pewaukee, WI
01.2006 - 08.2006
  • Systems development, Project management, project scoping, collecting business and technical requirements
  • Designing, testing, documenting, and supporting software application and/or web-based technologies as required
  • Environment: Oracle, MS Office, ASP.Net, ASP, JavaScript, Windows, SQL Server 2005, Visual Studio 2008, MS
  • Visio, MS Project, MS SharePoint, MS Access, Visual Basic, MS SQL Server, Active Server Pages, Labview

Systems Administrator

Oracle, Vilter Manufacturing, LLC, Objects Japan K.K
Cudahy, Tokyo, WI
06.2005 - 01.2006
  • Responsible for all internal systems support for 120 users
  • Serve as initial point of contact for setup, maintenance, and resolution of server/workgroup-related problems, including internal project coordination, system development and maintenance of internal web sites, client/server and web-based systems for the internal departments
  • Troubleshoot, research, diagnose, documents, and resolve technical issues surrounding WinNT, Win2000
  • Win2003, MS Office, Internet connections and hardware peripherals
  • Formulation and implementation of local
  • IT policies
  • 2005, MS Visio, MS Project, MS SharePoint
  • Business

IT Manager

01.2001 - 07.2005
  • Responsible for all internal customer- facing support (Desktop and Laptop Support, Help Desk call center, cell phones and blackberries, frontline applications support)
  • Serve as initial point of contact for setup, maintenance, and resolution of desktop/server/workgroup-related problems in a 100-user environment
  • Troubleshoot, research, diagnose, documents, and resolve technical issues surrounding WinNT, Win2000
  • Win2003, AD, Exchange, MSOffice, Internet connections and hardware peripherals
  • Formulation and implementation of local IT policies
  • Development and maintenance of internal web sites including automated helpdesk systems and requisition tracking systems
  • Development and maintenance of client/server and web-based systems for the internal departments
  • Creation of Finance and Accounting reports using CRM software Business Objects
  • Setup and maintenance and client, backup, file and printer, antivirus, WEBi servers
  • System Integration
  • Project coordination and management between local users and corporate/headquarter staff
  • Support on global- based projects and applications using Vantive, Remedy, PeopleSoft, OCS, Sara, BART
  • Environment: PeopleSoft, Remedy, Crystal Reports, Oracle, Golden, MS Office, ASP, JavaScript, Windows, SQL
  • Server 2005, Visual Studio 2008, MS Visio, MS Project, MS SharePoint, Business Objects

Team Manager

JGC Information Systems Ltd
Shin, Yokohama
01.1992 - 12.2000
  • Responsible for management of 11-person team which included planning, directing, organizing, leading, controlling, and developing software products and/or services following approved specifications, procedures, and product standards
  • Provide technical guidance to team members with the appropriate methods required to fulfill multiple IT project assignments Prepares various reports on project progress and problems ensuring key milestones are fulfilled
  • Maintain, adapt, and update existing systems to meet user requirements and to enhance program efficiency
  • Analyzed and designed application systems encompassing the development, modification, and translation of user requirements
  • Translated system specifications requirements into practical systems designs for input handling, processing, and output preparation
  • Analyzed problem areas in the job procedures, personnel plan, organizational administration, and budget control and suggested improvements to the Management
  • Demonstrate expertise in a variety of field concepts, practices, and procedures that relies on extensive experience and judgment to plan and accomplish goals
  • Operational and Strategic Department and Team Management
  • Project Management and ensure that projects remain on schedule and within budget
  • Hiring, Performance Evaluation, Staff Training and Development, Personnel Administration
  • Environment: Java, Sybase, Delphi, Autocad, PowerBuilder, MS Office, ASP, JavaScript, Unix, PLC
  • System, Paradox, Japanese written and oral communication skills

Technical Programmer

Far East Bank
Manila
09.1991 - 01.1992
  • Development, maintenance, and quality assurance testing of the online transactions banking systems in CICS and COBOL which are implemented and run in the automated teller machines of the company
  • Environment: Cobol, CICS, Mainframe

Education

Bachelor of Science - Mathematics, Computer Science

University of Santo Tomas
1991

Databricks Data Lakehouse Fundamentals – - undefined

2024

CGxP Introduction – - undefined

2024

Scrum Product Owner - undefined

2024

Snowflake Data Analyst - undefined

2023

MicroStrategy Business Analyst – - undefined

2023

ITIL Foundation - undefined

2018

Epic Clarity Data Model – Inpatient - undefined

2018

Epic Reporting Workbench Administration - undefined

2018

Epic Cogito Fundamentals - undefined

2018

Epic Cogito Project Manager 2018 Epic Data Courier Badge - undefined

2018

Lean Six Sigma White Belt - undefined

2017

Skills

  • Business, Systems, and Data Analysis
  • SOC2/PCI Compliance Project Management
  • Software Development: Waterfall, Agile methodologies
  • Local and Offshore team management
  • Project Management
  • Custom Systems development
  • Software and Hardware Install &Implementation
  • Vendor Management
  • Software Licensing Management
  • System Optimization
  • Healthcare Dashboard Implementation
  • Warehouse Install and Implementation
  • Software development
  • ITIL framework
  • IT governance
  • Application development
  • Business intelligence
  • Technical leadership
  • Team collaboration
  • Team development
  • Documentation and reporting

Application support

Business analysis

Documentation management

Change management

IT resource use

Technical support oversight

Teamwork

Teamwork and collaboration

Problem-solving

Time management

Problem-solving abilities

Multitasking

Reliability

Excellent communication

Attention to detail

Organizational skills

Effective communication

Adaptability and flexibility

Decision-making

Relationship building

Analytical thinking

Interpersonal skills

Business process improvement

Project leadership

Strategic planning

Interpersonal communication

Agile methodology

Continuous improvement

Written communication

Staff hiring

Project management

Data analysis

User support

Project planning

Technology integration

Budget control

Problem-solving aptitude

Project coordination

Department management

Agile framework

Operational reporting

Project lifecycle management

Requirements analysis

Systems analysis

Analytical skills

Certification

Business Intelligence | Data Engineering | Data Governance | Project Management | Budgeting | Portfolio Management |Team Leadership and Development | Vendor Management | Stakeholder Management | Business Acumen | Business Strategy | Communication | Collaboration | Relationship Building | Strategic Planning | Financial Acumen | Operations Support | Continuous Improvement/Development CICD

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureFlexible work hoursWork-life balance

Timeline

Sr Technology Manager/Project Manager

Interstate Parking Company
05.2024 - 02.2025

Sr Technology Manager, Core Applications/EIM Delivery Manager

PetSmart
04.2019 - 02.2024

Manager

MIHS Maricopa Integrated Health Systems
01.2017 - 04.2019

Technical Consultant, HL7 Data Conversion Systems Analyst and Project Manager

09.2016 - 02.2017

Project Manager/Senior Systems Analyst

Thomas Jefferson University Hospitals
08.2016 - 09.2016

314e Corporation
05.2015 - 01.2017

Epic
05.2015 - 06.2016

Supervisor / Manager, Business Intelligence

Froedtert Health
07.2010 - 05.2015

Manager Operational Apps, Programmer Analyst

Brookdale Senior Living Inc
09.2009 - 06.2010

Project Manager / Systems Analyst

Midwest Airlines
08.2006 - 09.2009

Software Architect

Brandt Innovative Technologies, Inc
01.2006 - 08.2006

Systems Administrator

Oracle, Vilter Manufacturing, LLC, Objects Japan K.K
06.2005 - 01.2006

IT Manager

01.2001 - 07.2005

Team Manager

JGC Information Systems Ltd
01.1992 - 12.2000

Technical Programmer

Far East Bank
09.1991 - 01.1992

Bachelor of Science - Mathematics, Computer Science

University of Santo Tomas

Databricks Data Lakehouse Fundamentals – - undefined

CGxP Introduction – - undefined

Scrum Product Owner - undefined

Snowflake Data Analyst - undefined

MicroStrategy Business Analyst – - undefined

ITIL Foundation - undefined

Epic Clarity Data Model – Inpatient - undefined

Epic Reporting Workbench Administration - undefined

Epic Cogito Fundamentals - undefined

Epic Cogito Project Manager 2018 Epic Data Courier Badge - undefined

Lean Six Sigma White Belt - undefined

Similar Profiles

CREATE PROFILE
Maria Leilani Maki🚀 Senior IT Leader | Project Management Expert | People-centric Leader | Data-Driven Decision Maker | Enterprise IT & Data Strategy | Digital Transformation | Business Intelligence