Brianne Brown
Myrtle Beach,SC
Summary
Dedicated, outgoing, professional with 16 years of customer service experience seeking to work in a growing organization. Highly organized with excellent listening skills. Client-situated and a viable issue solver with a powerful urge to learn.
Overview
17
17
years of professional experience
Work History
Design Consultant
Easton Industries
Myrtle Beach, SC
03.2020 - Current
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
- Optimized space planning for improved functionality in both residential and commercial spaces.
- Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects.
- Attended industry events and trade shows to stay current on market trends and expand professional network.
- Prepared strategies and proposed concepts for client approval.
- Prepared original and relevant options for clients suitable to individual requirements.
- Sourced high-quality materials, fixtures, and furnishings within budget constraints for superior project results.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
- Applied skill in color theory and composition to bring client visions to fruition.
- Analyzed feedback from customers and staff to refine design concepts.
Customer Service Representative
STARTEK
Myrtle Beach, SC
08.2017 - 03.2020
- Customer Service Representative that assists with trouble shooting on multiple systems through Live Engage chat system that cover HIPPA & CPNI in regards to customers account information
- Assisted customers with technical support and billing questions
- Set up appointments via Icoms system
- Ability to maintain composure and professionalism when faced with stressful situations
- Provides timely feedback to the customer regarding placed orders, communicate foreseen and unforeseen issues i.e
- Production, scheduling, shipping, etc.
Receptionist/Office Assistant
Her Body & Soul / Sanctuary Spa
Myrtle Beach, SC
06.2007 - 03.2015
- Oversee a staff of up to seven
- Demonstrate, recommend, and sell a variety of services as well as products to customers
- Prepare spa and staff for opening, including provide schedules for estheticians and massage therapists
- Use computer system Spa Booker to schedule and change appointments
- Assist manager with product inventory
- Assist customers with checking out of services, handling payments and billing questions
- Taking payments, changing reservations, and confirming reservations
Education
Diploma in Medical Office Assisting -
Motte Technical College
Conway, SCFinancial Services -
Miller-Motte Technical College
Cosmetology Student -
Serenity Spa and Salon
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling appointments
- Greeting and Seating Clients
- Scheduling
- Multi-line telephone operation
- Professional Demeanor
- Calendar Management
- Service-oriented mindset
- Basic accounting
- Technical Support
- Customer Service
- Attention to Detail
- Problem-Solving
- Call Answering and Routing
- Appointment Scheduling
- Payment Processing
- Team Collaboration
- Courteous and Professional
- Microsoft Office
- Billing and Invoicing
- Customer Complaint Resolution
- Basic Math
- Call Management
- Supply Ordering
- Inventory Management
- Bookkeeping Support
- Bank Deposits
References
- Beth Marcis, 843-957-0706, bethmarcis26@gmail.com
- Gina Waller, (330) 987-5084, gina.burroughs@cantonmercy.org
Timeline
Design Consultant
Easton Industries
03.2020 - Current
Customer Service Representative
STARTEK
08.2017 - 03.2020
Receptionist/Office Assistant
Her Body & Soul / Sanctuary Spa
06.2007 - 03.2015
Diploma in Medical Office Assisting -
Motte Technical College
Financial Services -
Miller-Motte Technical College
Cosmetology Student -
Serenity Spa and Salon