Brianne Cottrell

As a phone girl/cashier and bus girl at Benvenuto’s Restaurant, my job involves multitasking and providing excellent customer service. I handle phone orders, process payments at the cash register, and assist customers with their inquiries. Additionally, I clear and clean tables, refill drinks, and ensure the dining area is tidy and welcoming for guests.

Party planning business / kids camp

• Created detailed timelines and budgets for events to meet all deadlines.
• Increased repeat business through strong relationships with clients and vendors.
• Maintained comprehensive records of past events, streamlining future planning efforts and improving overall organization.
• Managed groups of up to 20 children during outings, maintaining control while providing an enjoyable experience for all participants.
• Ordered and maintained all recreational equipment.
• Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.

• Discussed menu items with customers and suggested promotional items to increase sales.
• Assisted in developing new menu items to reflect restaurant's style and standards.
• Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
• Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
• Assembled menu items in grill area and monitored warmers to restock inventory.
• Implemented creative solutions to address common guest complaints or requests, resulting in increased satisfaction scores and return visits.
• Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
• Handled cash transactions accurately, ensuring proper accounting at the end of each shift.