BRIANNE DONALDSON
Myrtle Beach,SC
Summary
Results-oriented Strategic Operations and Executive Support professional with over a decade of experience in driving efficiency and streamlining processes. Led cross-functional teams and executed complex projects from concept to completion. Known for proactive communication and organizational skills in remote environments.
Overview
13
13
years of professional experience
Work History
Online Business Manager & Operations Lead
Virtual Help
05.2014 - Current
- Balanced strategic operational management with tactical project execution, delivering consistent outcomes across projects.
- Supervised daily operations and project execution for consulting firms, marketing agencies, and private equity clients, ensuring alignment with client objectives.
- Executed full operational processes for large qualitative research projects, enhancing communication flows among stakeholders.
- Designed and implemented workflows, automations, and SOPs to optimize cross-functional communication.
- Led teams of 5-10 while collaborating with external groups of up to 15 to ensure efficient delivery.
- Coordinated intricate scheduling, travel logistics, and events for executives and cross-functional teams.
Operations Manager, Training & Marketing Coordinator
Inovautus Consulting
06.2021 - 07.2024
- Collaborated with CEO and CFO/Director of Business Development to enhance operational systems and implement strategic initiatives.
- Developed training materials to accelerate onboarding and elevate new hire performance.
- Coordinated cross-departmental projects, ensuring timely progress and adherence to deadlines.
- Facilitated transition and customization of HubSpot CRM, increasing reporting accuracy and lead tracking efficiency.
- Supported hiring processes and tracked KPIs and performance metrics to align team objectives with company goals.
- Liaised with leadership and teams to clarify roles and processes, promoting operational excellence.
National/International Account Manager
Koala Kare
Englewood, Colorado
02.2013 - 06.2014
- Managed relationships with international clients, enhancing satisfaction and retention rates.
- Negotiated contracts to secure favorable terms and strengthen partnerships with clients.
- Oversaw account performance reviews, delivering insights that informed strategic improvements in service delivery.
- Coordinated logistics for international shipments, ensuring timely delivery and compliance.
- Collaborated with cross-functional teams to resolve client inquiries and issues efficiently.
- Conducted training sessions for new team members on account management best practices.
Education
Bachelor of Arts - Communications
Metropolitan State University of Denver
Denver, CO05-2015
Skills
- Operations management
- Process streamlining
- Continuous improvement
- Task management software
- Office software proficiency
- Executive assistance
- Training programs
- Team collaboration
- Virtual teamwork
- Relationship management
Key Skills And Tools
- Operations & Project Management
- Executive Support
- Workflow Optimization
- Process Improvement
- Team Coordination
- Training & Onboarding
- CRM & Data Management
- ClickUp
- Asana
- HubSpot
- Google Workspace
- Microsoft Office
- Slack
- Remote Collaboration
- SOP Development
Timeline
Operations Manager, Training & Marketing Coordinator
Inovautus Consulting
06.2021 - 07.2024
Online Business Manager & Operations Lead
Virtual Help
05.2014 - Current
National/International Account Manager
Koala Kare
02.2013 - 06.2014
Bachelor of Arts - Communications
Metropolitan State University of Denver