Brianne Hammontree
Las Vegas,NV
Summary
Focused and punctual receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping, employee training and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Receptionist/ CSR Trainer
Boca Park Animal Hospital
Las Vegas, NV
01.2024 - 09.2026
- Trained new csr hires on system software, protocols, daily task lists, and expectations.
- Greeted and assisted guests during check-ins and check-outs, managed high-volume calls, booked appointments, and addressed inquiries and concerns, directing calls as needed.
- Processed insurance and assisted clients with signing documents, estimates, contracts, and surgery intake forms, while scanning, faxing, and managing medical documents and following up with clients on past visits.
- Maintained cleanliness of front office and women's bathroom, restocked shelves, and organized desk during downtime to ensure a welcoming environment.
Painting Instructor
Pinot's Palette
Las Vegas, NV
12.2020 - 11.2023
- Led step-by-step painting classes in Pinot's Palette wine-and-paint studio.
- Conducted painting classes at Pinot's Palette studio, guiding guests through various techniques.
- Presented brush techniques to guests during evening canvas sessions, enhancing their painting skills.
- Arranged canvases, paints, brushes, easels, and studio supplies prior to each class, ensuring readiness.
Customer Sales Advisor
Hilton Grand Vacations
Las Vegas, NV
09.2016 - 06.2020
- Sold Vacation Ownership packages to Hilton Honors members in fast paced, high volume Call Center. Collaborated with Team Members to achieve department goals. Created detailed reports to analyze sales data. & Conducted product research to better assist Honors members on best places to travel for them.
- Presented Hilton Grand Vacations vacation ownership packages to prospective guests.
- Guided resort tours and explained ownership benefits clearly.
- Built guest rapport during sales consultations and follow-up conversations.
- Graduated I-GROW training program to stay informed on industry trends, product knowledge, and sales practices, while assisting in the development of marketing materials.
Assistant Manager
Heavy Move Specialist
Las Vegas, NV
04.2015 - 08.2016
- Responded to client inquiries via phone and email, enhancing customer communication. Generated accurate project estimates to facilitate budgeting., itemized invoices, and Served as primary contact between suppliers, contractors, and customers. between Suppliers, Contractor, and Customers. Updated and generated productivity reports to support informed decision-making. Scheduled appointments and filed, faxed, and scanned documents. Maintained cleanliness and organization of workplace to ensure efficiency. Conducted performance reviews to assess team strengths and areas for development.
- Coordinated customer schedules and move-day logistics at Heavy Move Specialist.
- Trained staff on safe lifting and equipment handling procedures.
- Responded to client inquiries via phone and email, enhancing customer communication. Creating Estimates, itemized invoices, and Line of Contact between Suppliers, Contractor, and Customers. Updated and generated productivity reports to support informed decision-making. Scheduled appointments and filed, faxed, and scanned documents. Maintained cleanliness and organization of workplace to ensure efficiency. Conducted performance reviews to assess team strengths and areas for development.
Education
Associates Degree - Fine Arts
Los Angeles City College
Los Angeles, CA 09.2011 - 05.2013
Skills
- CRM Management
- Customer service
- Scheduling
- Data Entry
- Customer Communication
- Phone Etiquette
- Problem Solving
- Organized Multitasker
- Leader and Team Player
- Client Relations
Timeline
Receptionist/ CSR Trainer
Boca Park Animal Hospital
01.2024 - 09.2026
Painting Instructor
Pinot's Palette
12.2020 - 11.2023
Customer Sales Advisor
Hilton Grand Vacations
09.2016 - 06.2020
Assistant Manager
Heavy Move Specialist
04.2015 - 08.2016
Associates Degree - Fine Arts
Los Angeles City College
09.2011 - 05.2013