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Brianne Holpert
Starlight,Pennsylvania
Summary
Results-driven Operations professional with expertise in logistics, quality assurance, training, and customer service. Leads teams effectively in fast-paced environments, managing competing priorities while driving process improvements. Demonstrates strong communication and problem-solving skills to enhance operational efficiency and foster team collaboration.
Overview
22
22
years of professional experience
Work History
Hub Operations Supervisor
FedEx Corporation
Binghamton, New York
08.2023 - 08.2026
- Directed daily operations in high-volume, time-sensitive environment, coordinating employee workflow, equipment, and resources to achieve productivity, safety, quality, and service objectives.
- Managed, coached, and developed employees to ensure accountability in staffing, attendance, and performance.
- Tracked operational metrics, identified process inefficiencies, and implemented solutions to resolve issues and sustain workflow.
- Coordinated across departments to meet deadlines and uphold safety standards while enhancing operational performance.
- Implemented safety protocols to maintain a secure work environment for employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
Retail Merchandiser
Survey.com
, United States
11.2019 - Current
- Designed interactive displays to enhance customer engagement and promote featured products.
- Organized store racks and displays to attract customer attention and increase merchandise sales.
- Boosted on-shelf availability by 20%.
- Established strong vendor relationships to ensure timely product availability and support business operations.
- Calculated order totals, updated accounts, and maintained detailed inventory records.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
Retail Sales Representative
SAS Retail Services
Tunkhannock, Pennsylvania
03.2023 - 03.2024
- Utilized consultative sales techniques to assess customer needs and recommend relevant products.
- Provided expert advice on promotional purchases, increasing overall sales performance.
- Established strong relationships with management, leading to a 10% increase in customer sales.
- Enhanced brand awareness through targeted promotions and strategic product recommendations.
- Prepared reports on daily sales activities for management review.
- Generated brand awareness and positive product impressions to increase sales.
- Developed strong rapport with customers and created positive impression of business.
- Increased sales by offering advice on purchases and promoting additional products.
- Recommended merchandise to customers based on needs and preferences.
Merchandiser
SFS Inc.
Basin, Wyoming
11.2022 - 01.2023
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Organized displays according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Performed regular price checks on select items throughout the store location.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Developed merchandising strategy to efficiently move overstock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Inspected merchandise for quality and arranged proper display location on floor.
Manager
Monkey Maghee’s
Poughkeepsie, New York
10.2009 - 11.2019
- Developed training program that reduced waste by 20% and enhanced customer satisfaction by 40%.
- Scheduled employees and coordinated live entertainment events to enhance guest experience.
- Managed food and drink inventory, fostering strong vendor relationships to ensure consistent supply.
- Interviewed and hired new staff to align with business needs and maintain service quality.
- Conducted cost-benefit analysis to evaluate operational efficiency.
- Demonstrated proficiency in POS system, including voids, credit card issues, and data analysis.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Bartender
Met Life Stadium
East Rutherford, New Jersey
06.2012 - 07.2014
- Mixed and served beverages to over 5000 customers weekly, enhancing customer satisfaction and repeat business.
- Executed end-of-day duties, accurately tallying cash and credit card transactions with 99.82% accuracy to ensure financial integrity.
- Maintained clean working environment to promote customer comfort and employee safety.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Waitress/Bartender/Cook
McBride’s Restaurant and Pub
Windsor, New York
11.2004 - 09.2009
- Delivered exceptional customer service to enhance guest satisfaction.
- Tend to customers with a smile on my face and a great friendly attitude.
- Developed in-depth understanding of business practices to improve operational efficiency.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Google Professional Certificate - Lean Six Sigma Yellow Belt
Coursera
USA02-2026
Google Professional Certificate - Project Management
Coursera
USA10-2025
High School Diploma -
West Essex
North Caldwell, NJ06-2003
Skills
- Customer engagement
- Inventory management
- Data analysis
- KPI tracking
- Process improvement
- Operational efficiency
- Workflow optimization
- Productivity management
- Project management
- Safety training
- Team collaboration
- Team motivation
- Effective communication
- Time management
- Problem-solving
- Warehouse operations
- Health and safety compliance
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridLocation: Binghamton, NYMonticello, NYHonesdale, PAScranton, PA
Open to relocation: Yes
Minimum Desired Compensation
$27/hr*LEAD * SOLVE * GET IT DONE
- I'm a doer!
Timeline
Hub Operations Supervisor
FedEx Corporation
08.2023 - 08.2026
Retail Sales Representative
SAS Retail Services
03.2023 - 03.2024
Merchandiser
SFS Inc.
11.2022 - 01.2023
Retail Merchandiser
Survey.com
11.2019 - Current
Bartender
Met Life Stadium
06.2012 - 07.2014
Manager
Monkey Maghee’s
10.2009 - 11.2019
Waitress/Bartender/Cook
McBride’s Restaurant and Pub
11.2004 - 09.2009
Google Professional Certificate - Lean Six Sigma Yellow Belt
Coursera
Google Professional Certificate - Project Management
Coursera
High School Diploma -
West Essex