Brianne Jones-Hudgins
Southfield,MI
Summary
Driven shift leader with expertise in team supervision, cash handling, and conflict resolution. Proven ability to enhance customer satisfaction and maintain a safe work environment.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dave's Hot Chicken
East Lansing, MI
10.2025 - Current
- Supervised team members to ensure efficient service and adherence to safety protocols.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels and coordinated restocking to maintain product availability.
- Implemented quality control measures to enhance food safety and consistency.
- Addressed customer inquiries and resolved issues to enhance overall satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Shift Leader
Penn Station Subs
Beverly Hills, MI
11.2021 - 08.2025
- Monitored daily operations to identify areas for improvement in workflow efficiency.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School Diploma -
Wylie E Groves
Beverly Hills, MINo Degree - Pre-Vet
Michigan State University
East Lansing, MI05.2028
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team supervision
- Conflict resolution
- Staff supervision
Timeline
Shift Leader
Dave's Hot Chicken
10.2025 - Current
Shift Leader
Penn Station Subs
11.2021 - 08.2025
High School Diploma -
Wylie E Groves
No Degree - Pre-Vet
Michigan State University