Brianne Kincaid
Office Professional
Olympia,WA
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Office Professional to the next level.
Overview
12
12
years of professional experience
Work History
HR/Office Manager
Royal Life Centers
Lacey, WA
03.2023 - Current
- Assist ED and DOO with interviewing and hiring
- Perform onboarding of new hires for two locations
- Responsible for HR roster - making sure every employee credential is up to date
- Complete weekly time corrections for 60 employees
- File paperwork into employee files
- Handle all termination paperwork & status changes
- Handle all employees files for DOH audit
- Monitor company master schedule, make changes as necessary
- Oversee locations secretaries
- Expense reporting
- Transcribing leadership meeting minutes
- Office duties to include mail distribution and supply orders
- Decorate for Holidays
- Ordering food for meetings
- Responsible for celebrating staff birthdays and work anniversaries
Business Development Representative
Better Business Bureau
10.2022 - 03.2023
- Demonstrated service excellence by providing high quality customer service to internal and external customers
- Complied with all Better Business Bureau guidelines
- Educated prospective businesses about BBB and its concepts
- Made upwards of 80 fresh dials per day to prospective businesses
- Created business files and requested business files for business not in database
- Fully executed all business paperwork before turning it in
- Abided by BBB code of ethics
- Proper use of company database to research and review businesses prior to making contact.
Internet Sales Representative
Subaru of Puyallup
01.2019 - 11.2021
- Answered client vehicle inquires in a timely manner through calling, emailing, & texting
- Took internet chats from potential clients through dealership website
- Used Co Video to engage with clients through front facing and walk around product demonstration videos
- Set appointments for sales team while meeting goal expectations
- Was top performing appointment setter for 6 months
- Assisted management with weekly and monthly reports and was responsible for entering that data in CRM
- Vin-Solutions, and Dealer services product experience
- Marketing of Internet Department through YouTube and Facebook videos.
Customer Service Cashier
Fred Meyer
11.2011 - 08.2014
- Maintained cashier proficiency while providing excellent customer service to each customer
- Kept work area clean and tidy
- Processed many different types of payment transactions; Cash, debit, credit, check
- EBT (electronic benefits transfer) and
- WIC
- Bagged customers merchandise by following standard procedures
- Worked with
- Manager to resolve customer issues and complaints
- Assisted fellow employees with questions and problems, were any to arise
- Helped customers purchase Fish and Game
- Licenses, Lotto, tobacco, money orders, and Western Union transactions
Education
AA - Business
DeVry University
Downers Grove, ILCurrent
GED -
Shoreline Community College
Seattle, WA07.2010
Skills
- Microsoft Office
- Google Suite
- Cash Handling
- Data Entry
- Teamwork
- Communication
- Professionalism
- Customer Service expert
- Managing Office Supply Inventory
- Corrective Actions
- Clerical Support
- Office Operations
- Inbound Phone Call Handling
- Intuit QuickBooks
- Microsoft Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
- Authorized to work in the US for any employer
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
HR/Office Manager
Royal Life Centers
03.2023 - Current
Business Development Representative
Better Business Bureau
10.2022 - 03.2023
Internet Sales Representative
Subaru of Puyallup
01.2019 - 11.2021
Customer Service Cashier
Fred Meyer
11.2011 - 08.2014
AA - Business
DeVry University
GED -
Shoreline Community College
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