Kelsey Ward
Chino Valley,AZ
Summary
Dynamic Behavioral Health Technician with a proven track record at Royal Life Centers, skilled in active listening and documentation. Successfully facilitated group therapy sessions, enhancing patient communication and emotional well-being. Recognized for implementing effective de-escalation strategies, contributing to a supportive recovery environment. Committed to fostering collaboration within multidisciplinary teams.
Overview
11
11
years of professional experience
Work History
Behavioral Health Technician
Royal Life Centers
09.2023 - 05.2024
- Administered therapeutic interventions to support patient recovery and promote emotional well-being.
- Monitored patient behavior and documented progress in electronic health records for accurate assessments.
- Collaborated with multidisciplinary teams to develop and implement individualized treatment plans.
- Facilitated group therapy sessions, fostering communication and social skills among patients.
Crew Trainer
McDonald's
10.2022 - 09.2023
- Trained new crew members on operational procedures and customer service standards.
- Mentored staff to enhance skills in food preparation and safety protocols.
- Developed training materials to improve onboarding efficiency and consistency.
- Conducted performance evaluations to identify areas for improvement among team members.
Supervisor
Pet Club
07.2014 - 10.2017
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Collaborated with management to identify training needs and enhance employee skills.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Supervisor
Sunshine Vapors LLC
10.2013 - 08.2015
- Supervised daily operations, ensuring compliance with safety protocols and company standards.
- Trained new staff on operational procedures and best practices for customer service.
- Managed inventory levels, coordinating restocking efforts to optimize product availability.
- Implemented process improvements that enhanced efficiency in the sales environment.
Education
Esthetician License - Esthetics
Roger's Academy of Beauty
Prescott, AZ10-2025
High School Diploma
Success Academy
Online04-2022
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
Timeline
Behavioral Health Technician
Royal Life Centers
09.2023 - 05.2024
Crew Trainer
McDonald's
10.2022 - 09.2023
Supervisor
Pet Club
07.2014 - 10.2017
Supervisor
Sunshine Vapors LLC
10.2013 - 08.2015
Esthetician License - Esthetics
Roger's Academy of Beauty
High School Diploma
Success Academy
Similar Profiles
Cynthia JohnsonCynthia Johnson
Behavior Health Technician at Royal Life CentersBehavior Health Technician at Royal Life Centers
Cristy FainCristy Fain
Substance Abuse Counselor at Royal Life CentersSubstance Abuse Counselor at Royal Life Centers
Jenny RoderickJenny Roderick
Intake Coordinator/Specialist at Royal Life CentersIntake Coordinator/Specialist at Royal Life Centers
Jacob BannanJacob Bannan
Laborer at Canyon DirtworksLaborer at Canyon Dirtworks
Maricela TorresMaricela Torres
SSVF Case Manager at Catholic CharitiesSSVF Case Manager at Catholic Charities