BRIANNE RHODES
Greenbrae,CA
Summary
Hospitality leader with over 15+ years experience of exceptional customer service; 6+ years in hospitality and spa management. Expertise in operations, employee training, and client relations in luxury hospitality settings, including a Forbes Triple Four-Star and Michelin Key Resort. Responsible for driving a $70K/month service and retail budget for a department of 35 employees. Skilled at anticipating customer needs and going the extra mile to create a memorable experience and build lasting customer relationships. Recognized for creating a positive, collaborative work environment, motivating others to invest in the company’s success. Strong communicator with outstanding work ethic, attention to detail, and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Licensed Agent
Journey Real Estate
Novato, USA
01.2022 - Current
- Deliver personalized client service throughout one of life's major milestones, ensuring satisfaction from consultation to closing.
- Advocate for clients in contract negotiations, vendor coordination, and conflict resolution, maintaining high level of fiduciary trust.
- Connect with industry partners and stay educated on constantly changing tools, off-market opportunities, and trends to give clients the best advantage in the market.
- Plan open houses and promotional events to increase client engagement and listing visibility.
Instructor
Sisters In Motion
San Francisco, USA
10.2014 - 05.2025
- Coached students in contemporary dance technique, fostering progression from novice to advanced levels.
- Cultivated strong relationships with students, enhancing loyalty and supporting long-term membership retention in a growing customer base.
- Led a fast-paced, continually waitlisted class while providing individualized support to each student.
Assistant Spa Director
Bernardus Lodge and Spa
Carmel Valley, USA
03.2013 - 07.2014
- Nurtured guest relationships, fostering a customer service reputation that encouraged repeat visits in a typically transient hotel environment.
- Led staff education on product lines and services, reinforcing technical knowledge and driving product sales
- Trained and developed new employees on service standards, operating procedures, and sales strategies.
- Spearheaded launch of new software program; configured settings and schedules to enhance business operations and improve customer management.
- Anticipated guest needs and immediately addressed concerns to create a seamless five star experience.
- Processed professional and retail inventory requisitions.
Assistant Spa Manager
Equinox West Hollywood
West Hollywood, USA
07.2008 - 03.2013
- Directed all desk operations at one of the company’s five destination spas and served as the spa’s interdepartmental liaison.
- Recruited and trained desk employees and therapists to enhance service quality and operational efficiency.
- Personally supported the spa’s VIP and celebrity clients, delivering attentive, professional, discreet service.
- Created monthly staff incentive programs to drive service and retail sales.
- Collaborated with local businesses to attract new clients and create cross-promotion opportunities.
- Planned and coordinated promotional events with industry partners, enhancing guest experience and driving business growth.
Education
Bachelor of Arts - Art History
Amherst College
MA, USA06-2001
Skills
- Client & VIP Relations
- Conflict Resolution & Problem Solving
- Sales & Revenue Growth
- Guest Experience Excellence
- Team Leadership & Training
- Staff Development & Coaching
- Hospitality Operations
- Event Planning & Coordination
- Vendor & Partner Relations
- CRM Software
- Scheduling and Spa Software
- Microsoft Office
- Google Workspace
- POS systems
- Culinary Experience (former professional pastry cook)
Timeline
Licensed Agent
Journey Real Estate
01.2022 - Current
Instructor
Sisters In Motion
10.2014 - 05.2025
Assistant Spa Director
Bernardus Lodge and Spa
03.2013 - 07.2014
Assistant Spa Manager
Equinox West Hollywood
07.2008 - 03.2013
Bachelor of Arts - Art History
Amherst College