BRIANNE RODRIGUEZ
Malden,MA
Summary
Dynamic healthcare operations leader with over 20 years of experience in physician practice management within multi-site, high-growth organizations. Expertise in Profit & Loss ownership, practice integration (including acquisitions and de novos), revenue cycle optimization, patient access, and performance analytics. Recognized for building high-performing teams and serving as a trusted partner to physicians and executive leadership, driving scalable, patient-centered operations that enhance organizational efficiency and effectiveness. Committed to fostering innovation and excellence in healthcare delivery through strategic operational initiatives.
Overview
18
18
years of professional experience
Work History
Division Vice President
Gastro Health
02.2022 - 02.2026
- Led Massachusetts market for Gastro Health (3 practices; 25+ providers; 100+ employees; $150M+ annual revenue), partnering with physicians to deliver operational excellence and growth.
- Held full P&L accountability from budget inception to monthly variance analysis; built Key Performance Indictors (KPI) operating cadence and forecasting to improve productivity, access, and financial performance.
- Partnered with Revenue Cycle, billing, and front-office teams to strengthen collections and resolve denial/accounts receivable (AR) bottlenecks through process and escalation management.
- Directed hiring, onboarding, and performance management for practice leadership; coached managers and strengthened accountability through clear goals and communication.
- Led integration and expansion workstreams (new providers and growth initiatives), aligning workflows and systems to enterprise standards while supporting change management.
- Served as executive escalation point; coordinated Human Resources (HR), Information Technology (IT), Finance, Facilities, and Compliance to resolve issues quickly and protect patient experience.
- Led strategic initiatives to enhance operational efficiency across multiple divisions.
- Oversaw budget planning and forecasting, ensuring accurate financial reporting for executive decisionmaking.
- Mentored and developed high-performing teams, promoting professional development and collaboration.
- Implemented new technologies for enhanced efficiency and cost savings across the division.
- Navigated complex regulatory environments, ensuring compliance with industry standards and minimizing risk exposure for the organization.
- Established performance metrics and analyzed data to drive continuous improvement initiatives within the division.
- Aligned divisional goals with organizational objectives to ensure unified progress towards long-term success.
Director of Practice Operations
APDerm
04.2019 - 02.2022
- Directed multi-state dermatology platform operations (32 practices across NH/MA/RI) with P&L accountability for $100M+ revenue; partnered with physician leaders to align strategy, access, and performance.
- Led integration for acquisitions and de novo sites—due diligence support, onboarding, workflow/electronic health record (EHR) alignment, staffing models, and an operating cadence for consistent execution.
- Built analytics-driven performance management (dashboards, capacity and template utilization), increasing provider fill rate >25% and improving patient access.
- Strengthened revenue cycle and front-end financial controls (eligibility, point-of-service collections, denial prevention) to reduce denials and increase copay/outstanding balance collections.
- Developed and implemented standardized clinical and practice standard operating procedures (SOPs) to reduce variation, support compliance, and improve patient experience across sites.
- Advanced growth strategy, including ancillary service development and vendor/contract coordination to expand offerings and improve margin.
- Delivered expense discipline and productivity gains, decreasing overtime 50% in 3 months through schedule optimization and staffing alignment.
Regional Director
Beth Israel Deaconess Healthcare
08.2012 - 04.2019
- Served as principal operational resource for all planning and implementation processes for the metro Boston region of 27 internal medicine providers, 4 direct reports and 65 indirect reports.
- Developed and managed a 1.3-million-dollar Annual Operating Budget (AOP) with less than $100K variance by leveraging an inventory management system and hitting volume expectations of providers, by utilizing schedules to improve access and efficiency.
- Worked with the practice managers to develop performance dashboards to provide vision of key metric areas that have opportunity for improvement.
- Decreased total write-offs by an average of 2% from 2016 to 2019.
- Increased revenues by restructuring the nurses’ role to work at the scope of their license by having them perform Annual Wellness Visits, diabetic education and follow-up and focusing on high acuity patients for transitional care management.
- Reached the 90th percentile on Information about Delays for Press Ganey.
Practice Manager
Beth Israel Deaconess Healthcare
- Served as the primary operations support for 15 internal medicine providers across the Milton region with 20 direct reports.
- Oversaw practice support staff schedules and assignment of work to meet operational needs while developing and implementing workflows to ensure efficient processing of work.
- Successfully implemented annual wellness visits at the provider level that increased revenues by $200K in 3 years
- Decreased the no-show rate from 9% to 7% by collaborating with regional director.
- Created a population health specialist role for the region that increased the Blue Cross Blue Shield quality gate score from 1.3 to 3.0 in 2 years.
Office Manager
ProSports Orthopedics, Inc.
04.2008 - 08.2012
- Managed and directed daily operations of 10 orthopedic surgeons, 2 physicians’ assistants and 12 staff.
- Led talent acquisition, training, staff schedules and annual performance reviews.
- Responsible for implementing new policies and procedures, timely billing entry of daily charges.
Medical Assistant
ProSports Orthopedics, Inc.
- Maintained patient flow by keeping rooms filled and responsible for office inventory management.
- Technical skills: stitch removal, dressing changes, splinting, casting, bracing
Education
Master of Healthcare Administration -
SUFFOLK UNIVERSITY
Boston, MA12-2018
Bachelor of Arts - Spanish and International Affairs, Minor in Business Administration
UNIVERSITY OF NEW HAMPSHIRE
Durham, NH05-2002
Skills
- Business operations in healthcare
- Financial performance management
- Integration and change strategies
- Data-driven performance metrics
- Standard operating procedures development
- Technical: Microsoft Office eClinicalWorks Athena Allscripts Meditech Tableau EPIC Power BI UKG
Timeline
Division Vice President
Gastro Health
02.2022 - 02.2026
Director of Practice Operations
APDerm
04.2019 - 02.2022
Regional Director
Beth Israel Deaconess Healthcare
08.2012 - 04.2019
Office Manager
ProSports Orthopedics, Inc.
04.2008 - 08.2012
Bachelor of Arts - Spanish and International Affairs, Minor in Business Administration
UNIVERSITY OF NEW HAMPSHIRE
Master of Healthcare Administration -
SUFFOLK UNIVERSITY
Practice Manager
Beth Israel Deaconess Healthcare
Medical Assistant
ProSports Orthopedics, Inc.
ADDITIONAL EXPERIENCE
- Boston Sports and Shoulder Center — Office Manager / Surgical Coordinator | Feb 2006 – Jan 2008
- Sports Medicine Associates — Surgical Coordinator (Celtics team physician support) | Apr 2005 – Jan 2006
- ProSports Orthopedics — Medical Administrative Assistant / Surgical Coordinator | Nov 2002 – Apr 2005