BRIANNE SCHRITTER
Springfield,ID
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
27
27
years of professional experience
Work History
Kitchen Manager/ Cashier
All American Market
08.2021 - Current
- Processed customer transactions upon entry to the store.
- Organized timely inventory restocks to minimize product shortages.
- Streamlined order process for kitchen and C store supplies.
- Managed and organized hours for kitchen employees.
- Completed necessary kitchen prep work and managed all cooking responsibilities.
- Ensured accurate deposit processing and documentation.
Scale House Clerk
Canyon Falls Farm
09.2024 - 11.2024
- Adhered to all company safety policies and procedures, contributing to a safe working environment for all employees.
- Coordinated effectively with truck drivers to facilitate smooth traffic flow through the scale house area during peak times.
- Streamlined data entry processes while maintaining high levels of accuracy when inputting weights into computer systems.
Ran Kitchen and Front Counter Did Books
Pingree market
01.2020 - 07.2022
- Performed dual roles of cash handling and food preparation.
- Conducted store inventory count and managed deposits.
Customer service tech
Division of Building Safety
07.2016 - 12.2018
- Oversaw account management for contractors specializing in electrical, HVAC, and plumbing services.
- Managed compliance with regulatory documentation for operational adherence.
- Managed financial transactions meticulously.
- Organized payment schedules to ensure compliance with permit and license deadlines.
- Oversaw routine authorization for home and rental properties.
- Operated multiple systems simultaneously.
- Assisted individuals in the office with queries about licensing and permits as well as IT concerns.
- Performed ten-key calculations consistently each day.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
Bartender Shift Manager
Oasis Bar
03.2013 - 06.2015
- Enhanced customer experience through efficient service.
- Executed routine financial transactions.
- Managed payment procedures for various vendors.
- Maintain accurate bookkeeping records.
- Organized work shifts to maintain precise records of hours, compensation and gratuities.
Customer Service Agent Sony
Center Partners
04.2010 - 10.2013
- Conducted sales and troubleshooting tasks for PlayStation hardware.
- Left due to having baby
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Sales associate/Manager
Alternative Video
01.2004 - 01.2012
- Managed inventory transactions on a consistent basis.
- Managed substantial financial transactions.
- Executed initiatives for sales and inventory management.
Customer service rep
Tellaperformance USA
04.2002 - 11.2009
- Assisted customers with problems while facilitating sales transactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Survey giver
David's phone center
01.1998 - 01.2000
- Engaged with head of the household for market research questions.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
American Falls Academy
American Falls, ID05.2005
Skills
- Customer service
- Fast learner
- Computer programs
- Teamwork
- Multitasking
- Programming
- Efficiency improvement
Timeline
Scale House Clerk
Canyon Falls Farm
09.2024 - 11.2024
Kitchen Manager/ Cashier
All American Market
08.2021 - Current
Ran Kitchen and Front Counter Did Books
Pingree market
01.2020 - 07.2022
Customer service tech
Division of Building Safety
07.2016 - 12.2018
Bartender Shift Manager
Oasis Bar
03.2013 - 06.2015
Customer Service Agent Sony
Center Partners
04.2010 - 10.2013
Sales associate/Manager
Alternative Video
01.2004 - 01.2012
Customer service rep
Tellaperformance USA
04.2002 - 11.2009
Survey giver
David's phone center
01.1998 - 01.2000
High School Diploma -
American Falls Academy