Brianne Sheley
Ashley
Mesa,AZ
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Summary
Organized, dependable candidate successful at managing multiple priorities with a positive attitude, looking to secure a full time entry level position. Willingness to take on added responsibilities to meet team goals.
Work History
Hostess, Busser, Cook
Sunnyside Breakfast Lounge
Mesa, AZ
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Prepared food items in compliance with recipes and portioning control guidelines.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Server,bartender, Trainer
Gecko Grill
Gilbert, AZ
08.2019 - 11.2022
- One of top sales producers and requested server.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Trained 25+ employees on product presentation, service standards, opening and closing procedures.
Hostess/Server
Gecko Grill
Gilbert, AZ
02.2017 - 08.2017
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Mexican restaurant while maintaining calm professional demeanor.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased daily sales on average of 10% by upselling higher-end products to customers.
Michael Kors Handbag Specialist
Macy's Department Store, Michael Kors Handbag
Mesa, AZ
08.2015 - 12.2016
- Displayed merchandise by arranging in appealing ways to boost sales.
- Tightened security around store to reduce shrink and alleviate theft.
- Increased sales average by 20% while offering advice on purchases and promoting additional products.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- In addition, has also been cross trained in several other departments, Jewelry, Men's/Women's footwear, household goods.
Customer Care Representative
State Farm
Tempe, AZ
09.2014 - 02.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Answered calls from current and prospective State Farm Clients and routed them appropriately.
- Responsibilities included filing claims; home, auto, and fire claims; relaying notes to customers agents and assisting customers with roadside assistance.
- Matrixes were used on several areas to ensure our job performance.
Education
Some College (No Degree) - Business
Mesa Community College
Mesa, AZ 01.2013 - Current
High School Diploma -
Red Mountain High School
Mesa, AZ 08.2009 - 05.2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Self-Motivated
Planning and Coordination
Teamwork and Collaboration
MS Office
Food sales and promotion
Food running
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Hostess, Busser, Cook
Sunnyside Breakfast Lounge
07.2022 - Current
Server,bartender, Trainer
Gecko Grill
08.2019 - 11.2022
Hostess/Server
Gecko Grill
02.2017 - 08.2017
Michael Kors Handbag Specialist
Macy's Department Store, Michael Kors Handbag
08.2015 - 12.2016
Customer Care Representative
State Farm
09.2014 - 02.2015
Some College (No Degree) - Business
Mesa Community College
01.2013 - Current
High School Diploma -
Red Mountain High School
08.2009 - 05.2012