Personable customer service professional with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and writing.
Highly efficient work personality in well established, fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
9
9
years of professional experience
Work History
Server/Hostess/Busser/Food Runner/Cashier
MacDaddy's Family Kitchen
06.2017 - Current
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Promoted business loyalty by fostering positive customer relationships.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Used cash registers and credit card machines to cash out customers.
Input orders accurately into POS terminal, split bills and accepted payments.
Maintained balanced cash drawer with correct money values and accurate documentation.
Second Loadmaster
United States Naval Reserves
10.2015 - 10.2015
Completion of 2nd Loadmaster Training of the C-130 October 2015
Performed damage control checks on items received and contacted supervisors about removing items according to company policies.
Used both manual and electronic methods to compute aircraft weight and balance.
Received incoming products and supplies and verified items on receiving schedule against bill of lading.
Performed pre-flight and post-flight of aircraft and aircraft systems.
Reviewed work schedules, performed safety checks on equipment and obtained supplies to perform work and prepare for operations.
Fixed Wing Aircrewman
United States Navy Reserves - AWFAN
05.2014 - 01.2017
Coordinated with team members to establish smooth operations and encourage teamwork.
Observed all safety regulations when working in or near hazardous zones.
Conducted pre-flight checks to determine safety and reliability of aircraft systems and equipment.
Completed daily log book to track flight activity and maintain accurate records.
Supervised expeditious movement of aircraft on flight decks, hangar decks and ashore.
Developed and executed emergency evacuation plans to increase preparedness and prompt response.
Skilled at working independently and collaboratively in a team environment.
Sailor
Bootcamp, Aircrew Candidate School
03.2014 - 05.2014
Completion of Naval Bootcamp
Complied with uniform regulations and standards of conduct established company.
Studied and memorized Naval Code of Conduct terms and references.
Reviewed mission requirements and identified appropriate equipment to achieve goals.
Housekeeper
Port Arkansas Tx, Starkey Property
02.2015 - 10.2016
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
2nd Loadmaster Training Certificate -
Aviation Logistics Training Center
Naval Air Station JRB Fort Worth, TX
10.2015
Aircrew Candidate - Aviation Enlisted Aircrew Training
Center For Naval Aviation Technical Training (CNATT)
Pensacola, FL
06.2014
Skills
Critical Thinking
Basic Computer literacy skills
Verbal written and communication skills
Self-Motivated
Multitasking Abilities
Guest Satisfaction
Detail-orientated
Time-management skills
Adaptable and Flexible
Accomplishments
Achieved successful food service flow by introducing new food running tactics, to ensure proper and satisfactory customer service.
Timeline
Server/Hostess/Busser/Food Runner/Cashier
MacDaddy's Family Kitchen
06.2017 - Current
Second Loadmaster
United States Naval Reserves
10.2015 - 10.2015
Housekeeper
Port Arkansas Tx, Starkey Property
02.2015 - 10.2016
Fixed Wing Aircrewman
United States Navy Reserves - AWFAN
05.2014 - 01.2017
Sailor
Bootcamp, Aircrew Candidate School
03.2014 - 05.2014
2nd Loadmaster Training Certificate -
Aviation Logistics Training Center
Aircrew Candidate - Aviation Enlisted Aircrew Training
Center For Naval Aviation Technical Training (CNATT)