Briannia Exum
Macon,GA
Summary
Dedicated healthcare operations expert with extensive managerial and remote-work experience, recognized for enhancing workflows that support teams and consistently deliver reliable results in high-pressure environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customr Service Anaylst
Optum
03.2025 - Current
- Improved customer satisfaction by addressing and resolving service issues promptly and professionally.
- Participated in regular internal audits as part of ongoing quality assurance initiatives designed to maintain compliance with industry regulations.
- Skilled at working independently and collaboratively in a team environment.
- Managed high-volume call queues efficiently, ensuring prompt response times.
- Utilized CRM software to track customer interactions and maintain detailed records.
Assistant Manager
Dollar General
09.2025 - 07.2026
- Directed daily operations to enhance efficiency, accuracy, and team coordination.
- Managed cash handling, deposits, and register reconciliation with consistent accuracy.
- Conducted inventory audits and implemented loss-prevention strategies to reduce shrink.
- Resolved customer issues professionally, contributing to increased satisfaction and retention.
- Communicated priorities to staff, facilitating smooth workflow and timely task completion.
- Demonstrated strong independent decision-making and problem-solving skills.
Patient Clinical Technician
Navicent Medical Center
03.2022 - 09.2025
- Accurately documented patient information, medical history, and demographic data in EMR systems.
- Ensured strict compliance with HIPAA and confidentiality standards.
- Provided high-quality phone support by answering, screening, and routing calls efficiently.
- Performed administrative tasks including data entry, record updates, and documentation review.
- Supported clinical teams through clear communication and precise information management.
- Demonstrated strong attention to detail and the ability to manage multiple tasks simultaneously.
DSP (Direct Support Professional)
Wesley Glen Ministries
01.2020 - 03.2022
- Coordinated schedules, appointments, and transportation for clients with diverse needs.
- Maintained accurate documentation and collaborated with healthcare professionals and families.
- Provided emotional support and ensured client safety, comfort, and well-being.
- Demonstrated patience, professionalism, and strong interpersonal communication skills.
Lab Technician I
SD Polymers
07.2018 - 01.2020
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the lab and equipment.
- Worked with departments across the company, including marketing and project management, in developing new ideas for raw materials, initiatives, and services.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Registered and prepared samples for general analytical testing through data entry, weighing, and physical homogenization.
Education
Bachelor of Science - Healthcare Management
Albany State University
Albany, GA12-2018
Skills
- Healthcare Compliance
- EMR Management
- Customer Service
- High Call Volumes
- Data Entry
- Remote
- Conflict Resolution
Certification
CPR, BLS, First Aid, ISO 9001
Timeline
Assistant Manager
Dollar General
09.2025 - 07.2026
Customr Service Anaylst
Optum
03.2025 - Current
Patient Clinical Technician
Navicent Medical Center
03.2022 - 09.2025
DSP (Direct Support Professional)
Wesley Glen Ministries
01.2020 - 03.2022
Lab Technician I
SD Polymers
07.2018 - 01.2020
Bachelor of Science - Healthcare Management
Albany State University