BRIAN O. EASLEY
Project Manager
Clarksville,TN
Summary
Experienced technology professional with more than 16 years of product experience. Adept in the roles of solution architect, service delivery and operations with oversight of approximately ten million in annual revenue, customer services, and management. Excels in customer and client management with a proven award-winning sales portfolio. Strong business acumen and deeply understands the operational and technical sides of business. Effective quality professional bringing proven success in driving continuous improvement initiatives in Quality Engineer roles. Focused and diligent with commitment to fostering corporate mission. Consistently acknowledged for implementing actionable initiative to reduce error rates and optimize company processes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
GCS Product Ops. Engineer
Dell Technologies
03.2021 - 02.2023
- Oversight of on-boarding process for new partners by driving innovative strategy and aligned with leadership initiatives while driving decision-making process with key stake holders
- Responsible investigating process and product failures and providing recommendation of solutions to leadership.
- Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
- Drove continuous improvement culture in engineering to provide clear product design standards, improve manufacturability through enhanced documentation and reduce engineering cycle time.
Configuration Services Solution Architect
Dell Technologies
Nashville, TN
02.2019 - 03.2021
- CS liaise with sales and account teams
- Created customized configurations solutions for external clients and provided up to date pricing for service offerings
- Coordinated teams required to delivery final product while training Dell teams, current and potential customers on configuration process by providing tours of Nashville Configuration Center in Nashville
- Services Delivery- Configuration Service (CS) Project Management
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Managed Over 30 customer calls per day
Project Manager
Dell Technologies
Round Rock, TX
05.2017 - 01.2019
- Managed direct relationships with customers to set expectations, delivery quality work and promote new offerings
- Led core team to build capacity model for project assignments
- Monitored and executed on customer sustaining issues, negotiated resolution of issues, and escalated when necessary
- Contributed to Aged Inventory Core team in developing and implementing governance system around warehousing management and policy enforcement and reporting processes for inventory
- Presented bi-weekly roadshows for account teams in G500, SMB, and PAD segments promoting Configuration Services
- Consulted with sales teams to determine organization/departmental training needs
- Participated in development of training program for PMs (on campus and remote) focused on creating strong foundational understanding of configuration services, operations, resources, and tools
- Managed deliverables for new accounts, upgrades and change request
- Performed administrative tasks including internal and external meeting management, and scheduling/facilitating conference calls
- Trained Dell teams and Customers on configuration process through tours at Nashville Configuration Center.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
Core Service Sales
Dell Technologies
Nashville, AR
05.2010 - 05.2017
- Responsible for coaching new hires and sales teams on, Services Portfolio
- Engaged cross-functional resources in multiple geographic locations to achieve sales goals and meet customer needs
- Supported 12 hardware sales representatives and their customers with service needs on accounts ranging from $100,000 to $10 million in annual sales revenue
- Effectively prioritized multiple internal and external sales demands while ensuring customer needs were met
- While in this position, received award recognitions for Dell Rep of Quarter 1 2011, Team Play Award of Quarter 1 2013, Team Play Award of Quarter 1 2014, and Team Player of the Year Fiscal Year 2015.
- Determined customer needs and interests to recommend Dell consumer products to customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Consumer Sales
Dell Technologies
Nashville, MI
05.2007 - 05.2010
- Assisted customers with building appropriate solution for their computer needs
- Mentored new hires to ensure success in their new roles and led team discussions focused on daily performance and metrics required for their role(s).
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Managed over 60 calls per call
- Exceeded sales quota by over 10% each quarter
Education
No Degree - Communications
Austin Peay State University
Clarksville, TN 08.1999 - 01.2001
Skills
Job requirement analysis
Non-conforming material reports
Inspection methods
Process change documentation
Timeline
GCS Product Ops. Engineer
Dell Technologies
03.2021 - 02.2023
Configuration Services Solution Architect
Dell Technologies
02.2019 - 03.2021
Project Manager
Dell Technologies
05.2017 - 01.2019
Core Service Sales
Dell Technologies
05.2010 - 05.2017
Consumer Sales
Dell Technologies
05.2007 - 05.2010
No Degree - Communications
Austin Peay State University
08.1999 - 01.2001