Brian(Ophelia) Knight
Pensacola
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Delivery Driver
Cordova Flowers & Gifts
01.2023 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for damages.
- Operated light trucks to deliver loads as far as 80 miles from home location.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Protected people and equipment from hazardous materials by using correct procedures.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Retail Associate
Walmart
03.2019 - 02.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and provided outstanding customer service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong communication and organizational skills through working on group projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Warehouse Worker
CenturyLink
09.2009 - 03.2010
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Helped train new employees in safe practices and warehouse procedures.
- Assembled pallets and crates for secure transportation of materials.
- Operated pallet jacks and other equipment to move materials.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
George Stone
PensacolaSkills
- Package scanning
- Commercial driving
- Delivery logging
- Exceptional written and verbal communication skills
- Valid Driver's license
- Vehicle cleaning and maintenance
- Time management skills
- Physical stamina
- Shipping and packaging
- Clean driving record
- Attention to detail
- Stocking and inventory
Timeline
Delivery Driver
Cordova Flowers & Gifts
01.2023 - Current
Retail Associate
Walmart
03.2019 - 02.2020
Warehouse Worker
CenturyLink
09.2009 - 03.2010
High School Diploma -
George Stone