Dynamic Sales Account Manager with a proven track record at Toyoda Gosei Co, excelling in fostering client relationships while managing Toyota and Aisin body sealing business. Adept at leveraging analytical skills to find opportunity, drive profitability and enhance customer satisfaction, while effectively coordinating cross-functional teams to deliver tailored solutions.
Overview
12
12
years of professional experience
Work History
Sales Account Manager
Toyoda Gosei Co
Troy, Michigan
2016.04 - Current
Manage $98,861,987 annually in Toyota weatherstrip business, and $13 million annually in Aisin sunroof body sealing business, fostering strong relationships with key stakeholders to enhance client satisfaction and retention.
Coordinate cross-functional teams to deliver tailored solutions for clients, ensuring strategic alignment with their specific needs.
Monitor market conditions, product innovations, and competitor activity, adjusting account sales strategies to capitalize on emerging trends.
Resolve customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
Gather all relevant materials for bid processes and coordinate bidding and contract approval with internal and external customer stakeholders.
Account Manager
Samlip Co. (DBA SL America)
Auburn Hills, MI
2015.12 - 2016.04
Managed GM account to enhance customer satisfaction and drive profitability.
Assist in creating sales strategies to achieve corporate sales targets and support company vision of One Cost Model.
Coordinated commercial activities across organization, including engineering changes, quality improvements, price quotations, negotiations, and reporting.
Coordinate cross functionally with engineering, purchasing, finance and cost estimating in weekly milestone / deliverable meetings.
Managed and updated internal sales systems, tracking and reporting changes to management.
Adhere to AIAG standard of APQP (PPAP) method of program/project management.
Project Manager Analyst
Ford Motor Company, DBC (Contracted through G-TECH)
Dearborn, MI
2015.01 - 2015.11
Facilitated weekly feedback meetings with D & R Engineer, Purchasing, Cost Estimating, and Finance to analyze financial cost calculation data and relay timing adjustments to corporate stakeholders and external suppliers.
Monitored program timelines to ensure all business units met project milestones.
Managed supplier invitations and communications during tear-down kick-off exercises in the benchmarking facility.
Oversaw supplier financial feedback data in cost calculation spreadsheets to ensure accuracy and alignment.
Communicated any changes / deltas to supplier and requested amendments based upon alignment and recommendation from Team of 4 (Engineering, Purchasing, Cost Estimating and Finance).
Prepared cost walk presentations based upon data received from exercises.
Assisted Project Management and Purchasing team with request for quotation and sourcing activities during Benchmarking Exercise.
Communicated any project mid-cycle design changes to Benchmarking team.
Business Analyst / Project Coordinator
FIAT Chrysler Automobiles, CTC (Contracted through G-TECH)
Auburn Hills, MI
2014.01 - 2015.01
Coordinated internal stakeholders' requests with ITM to implement solutions that enhanced functionality of the client's intranet portal.
Worked cross-functionality as a liaison between various Client Stakeholders and ITM colleagues to execute timely and appropriately scoped projects throughout the entire change process.
Managed stakeholder expectations and administered Client Management and Change Operations process (CM & C), analyzing site usage metrics and overseeing content management and survey administration.
Clarified project scope and deliverables to ensure alignment with stakeholder expectations.
Multi-tasked in the management of many projects at various stages in the change process while effectively documenting and communicating key stage progression and KPIs via presentations and reports to all key stakeholders.
Led meetings with stakeholders using Microsoft Lync and Go-To Meetings to facilitate discussions.
Actively managed meeting logistics, took minutes, and gathered data for next steps/action items.
Documented various phases of IT projects via SharePoint & Excel.
Tested Mobile DealerCONNECT application on mobile devices for local dealerships, contributing to operational improvements.
Education
Bachelor of Arts - Communications
University Of Detroit Mercy
Skills
Toyota/Tier 1
GM Global purchasing process
Ford Global process
SAP
FCA Systems
Microsoft Office Suite/EXCEL
SharePoint
Technical aptitude/AI
Analytical
Quantitative
Critical Thinking
Reasoning
Logical
Organization
Communication
Timeline
Sales Account Manager
Toyoda Gosei Co
2016.04 - Current
Account Manager
Samlip Co. (DBA SL America)
2015.12 - 2016.04
Project Manager Analyst
Ford Motor Company, DBC (Contracted through G-TECH)
2015.01 - 2015.11
Business Analyst / Project Coordinator
FIAT Chrysler Automobiles, CTC (Contracted through G-TECH)
Business Development Manager of FDF, Account Manager, and Supporting Specialist for Account Managers at OTC – Piedmont SCBusiness Development Manager of FDF, Account Manager, and Supporting Specialist for Account Managers at OTC – Piedmont SC