Brian Neal

• Daily collection calls or email to determine reasons for overdue payments and to secure promise to pay, or direct payment by phone
• Weekly follow up and monitoring of overdue accounts for review of received payment , or escalation
• Offered negotiated payment deferment plans based on customers pay history
• Weekly review of past due accounts for submission to disconnect services, or request exemptions based on secured payment plans
• Documentation of all collections activity in CES notation system
• Work directly with Sales, Billing, Legal and Transaction management departments to service customers accounts.

Outbound calls for industry research

• Collaborated with sales teams to address credit-related issues
• Streamlined collections processes by being part of the Continuous Improvement Team
• Collection calls for past due rental accounts.
• Consistent follow-ups and negotiation tactics for payment
• Cash posting of payments and submission of account credit adjustments related to rental dates