Sanea Robinson
Garfield Heights,OH
Summary
Seeking a challenging position to effectively and creatively solve problems and contribute problem-solving skills for effective solutions. Eager to take on new challenges and utilize creativity to overcome obstacles. Strong determination to excel and make a positive impact in a dynamic work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Collections Specialist
Discover Financial Services
03.2023 - Current
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Maintained accurate records of customer accounts, payments and payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
Delivery scheduler
Arhaus Furniture
05.2022 - 01.2023
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Scheduled customers furniture deliveries for dates and times that satisfied customers needs.
Customer Service Representative
Value City Furniture
02.2021 - 05.2022
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cashier Supervisor
Marcs
10.2017 - 11.2020
- Responsible for adequate staffing to ensure that customer wait time is minimized
- Trained new employees on front end duties including cash register operations
- Accurately process customer orders in a friendly and professional way
- Resolve customer Complaints
- Operate cash register; Process merchandise returns and exchanges
- Replenish shelves, keeping the store clean and organized
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
Education
High school diploma -
Garfield Heights High School
Garfield Heights, OH05.2019
Skills
- Payment processing
- Payment plan management
- Payment posting
- Finance
- Call center background
- Outbound calling
- Goals and performance
- Records management
- Active listening
- New hire training
- Credit and collections
- Account review
Certification
- Driver's License, Present
- Digital marketing certificate, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Collections Specialist
Discover Financial Services
03.2023 - Current
Delivery scheduler
Arhaus Furniture
05.2022 - 01.2023
Customer Service Representative
Value City Furniture
02.2021 - 05.2022
Cashier Supervisor
Marcs
10.2017 - 11.2020
High school diploma -
Garfield Heights High School
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