Christina Christensen
Midvale,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Senior Collections Specialist
SoFi Bank
Cottonwood Heights, Utah
11.2019 - Current
- Handling settlement campaigns
- Assisting in current recharge off accounts, and hardship relief.
- Assisting in standard collections on loans
- Backline and ownership accounts
- Navigates well in blended roles
- Advanced negotiation skills on collecting on high delinquent accounts
Team Lead Supervisor
Ken Garff
Draper, Utah
11.2015 - 11.2019
- Developed strategies to increase team productivity and improve customer service levels.
- Collaborated with management team to implement new work procedures or policies.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Identified opportunities for process improvements, implementing changes when required.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Resolved escalated customer complaints or queries promptly and efficiently.
Education
Master Aesthetician - Master Aesthetician
Cameo College of Essential Beauty
Salt Lake City, UT09-2015
Phlebotomist - Phlebotomy
Phlebotomy Learning Center
Salt Lake City, UT09-1999
Skills
- Skip Tracing
- Legal Compliance
- Payment Processing
- Debt Negotiation
- Collection Strategy
- Records Maintenance
- Inbound/Outbound Calling
- Performance improvement techniques
- Call center background
- Collections
- Proficiency in [Software]
- Active Listening
- Professionalism
- Self Motivation
- Multitasking
- Payment posting
- Account Review
- Investigation due diligence
Timeline
Senior Collections Specialist
SoFi Bank
11.2019 - Current
Team Lead Supervisor
Ken Garff
11.2015 - 11.2019
Master Aesthetician - Master Aesthetician
Cameo College of Essential Beauty
Phlebotomist - Phlebotomy
Phlebotomy Learning Center
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