Summary
Overview
Work History
Education
Skills
Timeline
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Christina Christensen

Midvale,UT

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Senior Collections Specialist

SoFi Bank
Cottonwood Heights, Utah
11.2019 - Current
  • Handling settlement campaigns
  • Assisting in current recharge off accounts, and hardship relief.
  • Assisting in standard collections on loans
  • Backline and ownership accounts
  • Navigates well in blended roles
  • Advanced negotiation skills on collecting on high delinquent accounts

Team Lead Supervisor

Ken Garff
Draper, Utah
11.2015 - 11.2019
  • Developed strategies to increase team productivity and improve customer service levels.
  • Collaborated with management team to implement new work procedures or policies.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Identified opportunities for process improvements, implementing changes when required.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Resolved escalated customer complaints or queries promptly and efficiently.

Education

Master Aesthetician - Master Aesthetician

Cameo College of Essential Beauty
Salt Lake City, UT
09-2015

Phlebotomist - Phlebotomy

Phlebotomy Learning Center
Salt Lake City, UT
09-1999

Skills

  • Skip Tracing
  • Legal Compliance
  • Payment Processing
  • Debt Negotiation
  • Collection Strategy
  • Records Maintenance
  • Inbound/Outbound Calling
  • Performance improvement techniques
  • Call center background
  • Collections
  • Proficiency in [Software]
  • Active Listening
  • Professionalism
  • Self Motivation
  • Multitasking
  • Payment posting
  • Account Review
  • Investigation due diligence

Timeline

Senior Collections Specialist

SoFi Bank
11.2019 - Current

Team Lead Supervisor

Ken Garff
11.2015 - 11.2019

Master Aesthetician - Master Aesthetician

Cameo College of Essential Beauty

Phlebotomist - Phlebotomy

Phlebotomy Learning Center

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Christina Christensen