Summary
Overview
Work History
Education
Skills
Timeline
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Britney Jordan

Corbin,KY

Summary

Accomplished Senior Collections Specialist with a proven track record at OneMain Financial, enhancing revenue recovery and client satisfaction through strategic debt negotiation and exceptional customer service. Skilled in credit analysis and effective communication, I spearheaded training initiatives that significantly improved team productivity. Experienced Collections Specialist bringing 2 1/2 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.

Overview

6
6
years of professional experience

Work History

Senior Collections Specialist

OneMain Financial
01.2022 - Current
  • Oversaw training initiatives for new hires, resulting in increased productivity and consistent performance standards across the team.
  • Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
  • Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
  • Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
  • Mitigated risk by thoroughly evaluating debtor profiles and implementing appropriate collection strategies based on historical performance and unique account characteristics.
  • Negotiated settlements with debtors, achieving mutually beneficial resolutions while maintaining professional relationships.

Customer Service Representative

Cws
02.2019 - 02.2022
  • provided excellent customer service by performing background checks for ffls.
  • Handled customer calls and met my call handling time.
  • worked with a team.
  • took feedback on the calls I took.

Education

High School Diploma -

Knox Central Highschool
Barbourville, KY
05.2019

Skills

Payment Processing

Credit analysis

Debt Negotiation

Bankruptcy knowledge

Skip Tracing

New Hire Training

Team Oversight

Problem-Solving

Time Management

Problem-solving abilities

Active Listening

Effective Communication

Timeline

Senior Collections Specialist

OneMain Financial
01.2022 - Current

Customer Service Representative

Cws
02.2019 - 02.2022

High School Diploma -

Knox Central Highschool

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Britney Jordan