Jacqueline Salazar
Rowland Heights,CA
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
16
16
years of professional experience
Work History
Senior Collections Specialist
Mechanics Bank Installment Lending
Irvine, CA
10.2014 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used probing techniques to determine debtors' reasons for delinquency.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Trained new team members on scripts, company services and collection strategies.
- Collected documents and made portfolios for collections accounts.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Prepped and assigned accounts out for repossession.
- Completed Nods and Rtcs.
- Databases used RDN, DRN, Cars,TLO, Experian, Accurint, Carfax, Dealertrack, LexisNexis
Collections Specialist
CashCall
Anaheim, CA
10.2005 - 04.2014
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
- Accurately document all information pertaining to accounts.
- Perform investigate activities to evaluate and determine the whereabouts of
customers through databases searches and system records (skiptrace). - Read, interpret and apply federal, state, and local collection laws, rules
regulations and company policy and procedures. - Handle accounts ranging in delinquency from 1-120days past due.
Education
High School Diploma -
Loara High School
Anaheim, CA06.2002
Skills
- Customer Contact
- Analytical and Critical Thinking
- Credit Extension Negotiation
- Skip Tracing
- Problem Identification
- FDCPA Compliance
- Red flag investigations
- Updating Customer Accounts
- Managing Delinquent Accounts
- Account Monitoring
- Payment Solicitation
- Financial Documentation
Languages
Spanish
Native or Bilingual
Timeline
Senior Collections Specialist
Mechanics Bank Installment Lending
10.2014 - Current
Collections Specialist
CashCall
10.2005 - 04.2014
High School Diploma -
Loara High School
Similar Profiles
Alma Delia ZarazuaAlma Delia Zarazua
Universal Banker at Mechanics Bank/ Rabobank/ Valley Independent BankUniversal Banker at Mechanics Bank/ Rabobank/ Valley Independent Bank
Jalen AndersonJalen Anderson
Treasury Specialist at Mechanics BankTreasury Specialist at Mechanics Bank
Emilly MorfinEmilly Morfin
Univeral Banker at Mechanics BankUniveral Banker at Mechanics Bank
Meridith BatoMeridith Bato
Student Coach Volunteer at Rowland High SchoolStudent Coach Volunteer at Rowland High School
Guillermo LaraGuillermo Lara
Construction Foreman at Warehouse Equipment ErectorsConstruction Foreman at Warehouse Equipment Erectors