Robin Benedict
Glendale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Conscientious Healthcare professional offering over 8 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Competent Phlebotomy Technician with 5 years of experience. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.
Overview
10
10
years of professional experience
Work History
Medical Billing and Collections Specialist
DDR Billing LLC
01.2023 - Current
- Took billing calls, questions and concerns from patients and third party carriers.
- Entered patient charges and payments into electronic health records.
- Identified discrepancies and carrier issues regarding billing and reimbursements.
- Protected medical office operations and integrity by keeping patient information confidential.
- Processed refund requests and reconciled deposit and patient collections.
- Sent incomplete or incorrect claims to supervisors for proper adjudication.
- Answered customer questions to maintain high satisfaction levels.
- Checked claims coding for accuracy with ICD-10 standards.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
MA Instructor
Arizona College
07.2022 - 01.2023
- Employed variety of teaching styles to respond to needs of diverse learners.
- Attended meetings, training and activities to enhance skills and credentials.
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
- Used electronic equipment and materials to develop and orientate technical skills.
- Upheld cleaning protocols to maintain safe environment.
- Planned instruction to achieve objectives based upon student needs and established curriculum.
Billing Specialist/Coder
Arizona Gastroenterology Clinic
10.2022 - 12.2022
- Working the AR report, calling insurances to get the claims paid and processed correctly, as well checking to see if the claims got to the insurance.
- Checking that the RA’s and payments are getting posted
- Collecting patient balances and calling them to let them know and sending statements.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Worked with team members and leadership to identify and develop process improvements.
- Managed numerous client accounts to track and collect money owed.
- Processed and sent invoices, adjustments and credit memos to customers.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Managed all payments processing, invoicing and collections tasks.
Medical Assistant
Sun City Specialist
05.2013 - 01.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Education
Medical Coding and Billing Certification - Medical Billing And Coding
Arizona College
Glendale11.2022
Associate Degree of Medical Studies - Studies
CollegeAmerica
Phoenix06.2013
Skills
- Customer Contact
- Account Posting
- Statement Distribution
- Verbal and Written Communication
- Discrepancy Resolution
- Conflict Resolution
- Proper Sterilization Techniques
- Direct Patient Care
- EMR Systems
- Drawing Blood
- Quality Control Guidelines
- Specimen Collection
Timeline
Medical Billing and Collections Specialist
DDR Billing LLC
01.2023 - Current
Billing Specialist/Coder
Arizona Gastroenterology Clinic
10.2022 - 12.2022
MA Instructor
Arizona College
07.2022 - 01.2023
Medical Assistant
Sun City Specialist
05.2013 - 01.2017
Medical Coding and Billing Certification - Medical Billing And Coding
Arizona College
Associate Degree of Medical Studies - Studies
CollegeAmerica