BRIAN R. GOLDSTEIN
Boca Raton,FL
Summary
Fast learner with exceptional communication and mathematical skills. Organized and dependable able to manage multiple priorities with a positive attitude. Detail-oriented team player willing to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Delray Beach, FL
09.2023 - 12.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Supervisor/Manager - Gaming Industry
Casinos
Florida, Las Vegas, Nevada, Maryland
05.2013 - 08.2023
- Oversaw daily operations of casino table games, ensuring a smooth workflow.
- Applied strong leadership, decision making and problem-solving skills necessary in the position.
- Improved customer satisfaction with timely response to addressing their problems or concerns, and finding effective solutions.
- Proficient in all rules related to the game of poker, as well as being committed to the organization's core values of excellence.
- Mentored less experienced staff members in their career development, sharing my knowledge from years of experience in the field.
Education
High School Diploma -
University School of Nova Southeastern University
Davie, FLSkills
- Recognized as a National Chess Master by the United States Chess Federation - September 2015
- Expert chess knowledge
- Strong analytical skills and mindset
- Attention to Detail and Problem-Solving
- Skilled at analyzing games
- Ability to motivate students
- Ability to teach blindfold chess
- Familiarity with chess software
- Knowledge of chess variants
Timeline
Call Center Representative
09.2023 - 12.2023
Supervisor/Manager - Gaming Industry
Casinos
05.2013 - 08.2023
High School Diploma -
University School of Nova Southeastern University