Open To Work
Brian W. Robb
West Jordan,UT
Summary
Results-driven leader with over a decade of experience in retail operations. Expertise in staff training, conflict resolution, and financial integrity, contributing to enhanced team performance and streamlined processes.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Store Support Administration
Smith's Food & Drug Stores
03.2016 - 07.2026
- Showcased respect, amiability, and eagerness to provide help whenever necessary.
- Supported day-to-day operations through efficient collaboration with all team members.
- Ensured accuracy by counting and verifying daily cash drawers and balancing them. Administered safe funds and paper assets, enhancing financial integrity and security.
- Assembled and authenticated daily and weekly sales/cash reports for distribution to corporate divisions following stringent company guidelines.
- Oversee reconciliation of store register transactions, safe audits, and vault funds, correcting all register discrepancies.
- Front end support: consistently cross-train and assist with all front-end functions including cashier oversight, addressing customer service desk requests, and maintaining a seamless checkout experience.
Managing Assistant
Brinker Internationl, Chili's Grill & Bar
06.2012 - 03.2016
- Managed daily operations to boost team productivity and improve service quality.
- Educated and supported staff in adhering to operational standards and delivering exceptional customer service.
- Directed inventory management efforts to maintain optimal stock levels and limit waste.
- Nurtured supportive team culture, enhancing employee engagement and retention rates.
- Supported senior management in decision-making processes by presenting in-depth reports on departmental performance indicators.
- Supervised resource allocation and asset management for department activities to uphold industry standards and government regulations.
Assistant Concessions Manager
Larry H. Miller Sports and Entertainment
07.2009 - 06.2012
- Supervised daily operations of concessions to ensure efficient service delivery.
- Trained and mentored staff on customer engagement and product knowledge.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed promotional strategies to enhance sales during events and peak periods.
- Collaborated with vendors to secure high-quality products at competitive prices.
- Led efforts in maintaining compliance with health and safety regulations across all concession areas.
- Developed employee training programs to enhance staff expertise and provide exceptional customer experiences.
Sales Representative Team Leader
American Express
08.1999 - 04.2009
- Directed team to surpass sales targets through effective strategic planning and execution.
- Coached junior representatives, boosting team performance and enhancing client engagement skills.
- Handling account establishment and administration for current and new traveler cheque & prepaid services partners (financial sectors, retail enterprises, etc.).
- Administer a range of operational functions like research reporting, analysis, issue resolution, quality monitoring.
- Spearhead project management seller implementation testing and client setup initiatives as needed.
- Investigated market trends to discover growth opportunities and tailor sales strategies accordingly.
Education
Broadcast Communications - Communications
American Technical Center
Salt Lake City, UTSkills
- Approachable demeanor
- Collaborative teamwork
- Customer engagement
- Strategic issue analysis
- Multi-line phone operation
- Effective conflict resolution
- Staff training expertise
- Responding to phone inquiries
- Customer account coordination
- Workforce scheduling coordination
- Client relationship management
- Cash flow management
Accomplishments
- Learn 2 Serve Food Bourne illnesses
- Food Service Management
Certification
- Serve Safe Certification
- Team TIPS/SIPS Alcohol Management
- Salt Lake County Food Handlers Permit
Timeline
Store Support Administration
Smith's Food & Drug Stores
03.2016 - 07.2026
Managing Assistant
Brinker Internationl, Chili's Grill & Bar
06.2012 - 03.2016
Assistant Concessions Manager
Larry H. Miller Sports and Entertainment
07.2009 - 06.2012
Sales Representative Team Leader
American Express
08.1999 - 04.2009
Broadcast Communications - Communications
American Technical Center