Brian Roberts

With 27 years of dedicated experience in the gaming industry, I bring a wealth of expertise to the department. Currently serving as an assistant shift manager, my role has finely tuned my leadership, decision making, and team management skills. My in-depth knowledge of table games, coupled with a proven track record of operational excellence, makes me a highly qualified candidate for the role of Table Games Shift Manager.

Assisted with the development and delivery of the Table Games game protection class for dealers, floor supervisors and pit managers.

Participated in several hiring panels to promote team members within the department at various levels.

Was nominated by department management to attend leadership focus panel.

Attended several "train the trainer" classes.

Developed new panel process for hiring and interviewing qualified candidates in the table games department for promotions up to pit manager.

Assisted in the training and development of the new craps and roulette dealers for this property.

Met with Brett Fitelson, Executive Recruiter from SHRSS in regards to Table Games procedures and how we generally "do things" in our department.

Designed, developed and taught Customer Service training module 1and 2 for our dealers and floor supervisors to help them all better understand our guests, their needs, and how to better serve them.

Traveled to Atlantic City to assist in the hiring process to open Hard Rock Atlantic City

Was nominated by property management to represent the Table Games department at the hiring events in Philadelphia, Connecticut and New York to recruit staff for the launch of craps and roulette.

Lead the grave shift team for the relocation of tables from Pit 8 to Pit 5 and back again for the carpet instillation. This included the planning and actual physical relocation of the tables.

Coordinated the movement of tables and equipment from the warehouse to casino for the launch of craps and roulette.