MIRALUZ GALVEZ
Fort Lauderdale,FL
Summary
Skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Strong attention to detail, support professional with positive and friendly demeanor. Effective communication skills and solid history of tackling diverse and challenging requirements.
Overview
11
11
years of professional experience
Work History
Casino Floor Supervisor
Seminole Classic Casino Of Hollywood
2019.12 - Current
- Contacted security department to discuss potential or confirmed illegal activities and cheating
- Oversaw area games to maintain security and compliance.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Support Specialist
Cross Country Nurses
2022.09 - 2023.07
- Handled customer inquiries and suggestions courteously and professionally.
- Able to work collaboratively with recruiters and nurses averaging 60 a day to ensure that administrative tasks are completed accurately and on time.
- Support in various administrative and clerical tasks. Proficient in handling common computer applications.
- Updated account information to maintain and managed Professional records.
- Multitasked to handle diverse Professional needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
Sales Associate
Waffle House
2012.10 - 2023.06
- Presented professional image consistent with company's brand values.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server
Hyatt Pier 66
2013.05 - 2019.12
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Practical Nursing - Nursing
Sheridan Technical College
Hollywood, FL04.2011
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL04.2010
Skills
- Organizational Skills
- Time Management
- Customer Satisfaction
- Critical Thinking
- Security Management
Timeline
Support Specialist
Cross Country Nurses
2022.09 - 2023.07
Casino Floor Supervisor
Seminole Classic Casino Of Hollywood
2019.12 - Current
Server
Hyatt Pier 66
2013.05 - 2019.12
Sales Associate
Waffle House
2012.10 - 2023.06
Practical Nursing - Nursing
Sheridan Technical College
Associate of Science - Nursing
Broward College
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