Briauna Cooper
Dallas
Summary
Dynamic Claims Specialist with a proven track record at GEICO, excelling in claims processing and investigation. Recognized for exceptional communication skills and attention to detail, I effectively resolved discrepancies and mentored junior staff, enhancing customer service excellence and operational efficiency. Committed to strategic planning and delivering results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Claims Specialist
GEICO
Richardson, TX
07.2023 - Current
- Reviewed and processed insurance claims for accuracy and compliance with company policies.
- Analyzed claim documentation to determine eligibility and resolve discrepancies.
- Coordinated with policyholders and medical providers to gather necessary information for claims assessments.
- Mentored junior claims staff on best practices for efficient claims handling and customer service excellence.
- Educated customers on the details of policy limits and coverages
- Schedule inspections
- Collaborated with underwriters to validate policy coverage and claim eligibility.
Customer Service Representative (Shipping)
DHL
Dallas, TX
09.2018 - 05.2023
- Inventory
- answering phones calls from customers with concerns
- Reviewed invoices, retrieved products, package products and place labels on outgoing packages
- prepared and handling of day-to-day documents for delivery
Customer Service Representative
AT&T
Dallas, TX
06.2015 - 07.2018
- Maintained up to date knowledge of products and services
- Handled customer calls and responded to queries about service, product, etc
- Handled large volume of calls
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
Associate of Applied Science - Healthcare Administration
Grantham University
Lenexa, KS05-2025
High School Diploma -
Greenville Weston High School
Greenville05-2014
Skills
- Claims processing
- Claims investigation
- Excellent Communication Skills
- Multitasking skills
- Computer Skills
- Strategic Planning
- Attention to detail
Timeline
Claims Specialist
GEICO
07.2023 - Current
Customer Service Representative (Shipping)
DHL
09.2018 - 05.2023
Customer Service Representative
AT&T
06.2015 - 07.2018
Associate of Applied Science - Healthcare Administration
Grantham University
High School Diploma -
Greenville Weston High School