Briaunna Russell
Rio Rancho,NM
Summary
Committed and professional Customer Service Representative with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor
Independent Vehicle Service
04.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Automotive Technician
Ceaser’s Auto Repair
08.2023 - 04.2024
Server
Longhorn Steakhouse
07.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Crew Member
Wendy's
03.2021 - 07.2022
- Face-to-face customer service
- Cashier
- Opened and closed store
- Welcomed guests
- Answered questions
- Assisted customers in finding or ordering merchandise
- Processed cash, check, or credit transactions with accuracy
- Counted cash drawers
- Stocked merchandise
- Prepare food
Babysitter
Self-employed
01.2015 - 08.2021
- Feed children
- Follow instructions left by parents
- Know emergency procedures in case of emergency
- Help tutor
Team Member/Cashier
Elevate Trampoline Park
07.2020 - 02.2021
- Maintain cleanliness of facility
- Enforce rules and regulations
- Customer service
- Sales
- Preparing food
- Welcomed guests
- Opened and closed store
- Answered questions
- Processed cash, check, or credit transactions with accuracy
- Stocked merchandise
Customer Service and Sales
El Paisano Market
06.2019 - 08.2019
- Face-to-face customer service
- Cashier
- Opened and closed store
- Welcomed guests
- Answered questions
- Assisted customers in finding or ordering merchandise
- Processed cash, check, or credit transactions with accuracy
- Counted cash drawers
- Stocked merchandise
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
- Mentored junior staff members on best practices in customer service and sales techniques, improving overall performance of the team.
- Boosted team morale and efficiency by organizing regular training sessions on customer service and sales techniques.
- Collaborated with fellow assistants to improve overall team performance and share best practices in customer service and sales support.
Education
Automotive Technology Associates - Automotive Technology
Intellitec College
Albuquerque, NM08.2024
None - Business
University of New Mexico-Main Campus
Albuquerque, NM08.2021
High School Diploma -
V. Sue Cleveland High School
Rio Rancho, NM05.2021
Skills
- Customer Service
- Customer Care
- Customer Support
- Time Management
- Cash Handling
- Cashier
- Merchandising
- POS
- Food Preparation
- Food Service
- Food Safety
- Cleaning Experience
- Sales
- Kitchen Experience
- Busser
- Cooking
- Host/Hostess
- Retail Sales
- Pet sitting
- Dog handling
- Social media management
- Animal Care
- Pet Care
- Babysitting
- Childcare
- Pet Grooming
- Nannying
- Power tools
- Employment & labor law
- Mechanical knowledge
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Excellent Communication
- Service Estimates
- Service Recommendations
- Team player mentality
- Technical knowledge
- Handling Customer Complaints
- Complaint resolution
- Price Quoting
- Goal-oriented mindset
- Service Scheduling
- Staff education and training
- Workflow Management
- Performance Goals
- Client rapport
- Data Processing
- Customer Relationship Management
- Documentation And Reporting
- Quality Control
- Team Collaboration
- Records Management
- Data Entry
- Customer Retention
- Cost Estimation
- Warranty Claims Process Management
- Sales expertise
- Call Center Operations
- Program follow-up and assessment
Certification
ASE Certified Technician with the following Certifications:
- Engine Repair Certification
- Automotive Transmission/ Transaxle Certification
- Manual Drive Train and Axles Certification
- Suspension and Steering Certification
- Brakes Certification
- Electrical/Electronic Systems Certification
- Heating and Air Conditioning Certification
- Engine Performance Certification
- Auto Maintenance and Light Repair Certification
- Automotive Service Consultant Certification
Timeline
Service Advisor
Independent Vehicle Service
04.2024 - Current
Automotive Technician
Ceaser’s Auto Repair
08.2023 - 04.2024
Server
Longhorn Steakhouse
07.2022 - 11.2023
Crew Member
Wendy's
03.2021 - 07.2022
Team Member/Cashier
Elevate Trampoline Park
07.2020 - 02.2021
Customer Service and Sales
El Paisano Market
06.2019 - 08.2019
Babysitter
Self-employed
01.2015 - 08.2021
ASE Certified Technician with the following Certifications:
- Engine Repair Certification
- Automotive Transmission/ Transaxle Certification
- Manual Drive Train and Axles Certification
- Suspension and Steering Certification
- Brakes Certification
- Electrical/Electronic Systems Certification
- Heating and Air Conditioning Certification
- Engine Performance Certification
- Auto Maintenance and Light Repair Certification
- Automotive Service Consultant Certification
Automotive Technology Associates - Automotive Technology
Intellitec College
None - Business
University of New Mexico-Main Campus
High School Diploma -
V. Sue Cleveland High School
Similar Profiles
Julie HouleJulie Houle
Regional Sales Manager at DKD Vehicle Wash Supplies & ServiceRegional Sales Manager at DKD Vehicle Wash Supplies & Service
Edward DeVarneyEdward DeVarney
Owner at Ed DeVarney's Vehicle ServiceOwner at Ed DeVarney's Vehicle Service
Elizabeth GastelumElizabeth Gastelum
Title Clerk at Phoenix Motor Vehicle Service LLC / 40hrs Per WeekTitle Clerk at Phoenix Motor Vehicle Service LLC / 40hrs Per Week