Bricara A. Williams
New Orleans,LA
Summary
Mental health professional with focus on providing compassionate and effective support. Known for collaborative teamwork and achieving positive client outcomes. Reliable and adaptable, with skills in conflict resolution and emotional intelligence.
Overview
4
4
years of professional experience
Work History
Guest Relations
The Ritz-Carlton, New Orleans
New Orleans, Louisiana
02.2025 - 12.2025
- Trained new team members on company policies and guest relations best practices, ensuring consistent service quality.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Streamlined hotel operations for increased efficiency, overseeing daily tasks such as room assignments, reservations management, and guest relations.
- Participated in regular meetings with department heads to provide updates on guest relations efforts and discuss areas for potential improvement.
- Delivered prompt responses to phone inquiries, enhancing guest relations and encouraging potential visits to the store location.
- Handled challenging situations calmly under pressure, resolving conflicts professionally while maintaining excellent guest relations standards.
Co-Teacher, Lead Teacher, Grade Level Team Leader
Langston Hughes Academy
New Orleans, Louisiana
07.2021 - 05.2025
- Delivered engaging 5th-grade instruction aligned to academic standards
- Collaborated with lead teacher to develop and implement engaging lesson plans.
- Supported classroom management by assisting with student behavior and providing guidance.
- Facilitated small group activities to enhance student understanding of core subjects.
- Coordinated communication between teachers, students, and parents to foster a supportive environment.
- Implemented instructional strategies tailored to diverse learning styles and needs.
- Participated in professional development workshops to refine teaching techniques and practices.
- Assisted in evaluating student progress through assessments and feedback sessions.
Education
Master of Arts - Clinical Mental Health
Xavier University of Louisiana
New Orleans, LA05-2029
Bachelor of Arts - Psychology
Birmingham-Southern College
Birmingham, AL05-2019
Skills
- Teamwork and collaboration
Timeline
Guest Relations
The Ritz-Carlton, New Orleans
02.2025 - 12.2025
Co-Teacher, Lead Teacher, Grade Level Team Leader
Langston Hughes Academy
07.2021 - 05.2025
Master of Arts - Clinical Mental Health
Xavier University of Louisiana
Bachelor of Arts - Psychology
Birmingham-Southern College