TYRESE JAMES
Poinciana
Summary
Customer-focused professional with strong experience in guest service, communication, and teamwork. Air Force ROTC cadet with a foundation in leadership, discipline, and a safety-first mindset. Committed to delivering exceptional service while thriving in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Guest relations
C3 Wellness Spa
04.2025 - Current
- Orchestrated efficient appointment scheduling, patient check-in/check-out, and effective communication with clinical staff.
- Managed high-volume inbound and outbound phone calls to confirm scheduling and follow up with patients, enhancing overall patient experience.
- Conducted thorough checks of insurance eligibility and patient benefits, ensuring all documentation adhered to HIPAA standards.
Barista
Starbucks
05.2024 - 03.2025
- Delivered exceptional customer service, ensuring smooth and efficient transactions.
- Adhered to safety guidelines while operating equipment and preparing food products.
- Followed safety guidelines while using equipment and handling food products.
Sales associate
H&M Hennes & Mauritz
10.2021 - 02.2024
- Collaborated with team members to improve customer service experiences, resulting in increased customer satisfaction.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained store presentation standards, ensuring merchandise was organized and visually appealing.
Education
Bachelor of Science - Business Administration
Valencia College
Orlando, FL05-2027
Associate of Arts - Business Administration
Valencia College
Orlando, FL12-2024
Skills
- Patient relations
- Telephone communication
- Insurance verification
- Organizational skills
- Microsoft Office proficiency
- Teamwork and collaboration
Timeline
Guest relations
C3 Wellness Spa
04.2025 - Current
Barista
Starbucks
05.2024 - 03.2025
Sales associate
H&M Hennes & Mauritz
10.2021 - 02.2024
Associate of Arts - Business Administration
Valencia College
Bachelor of Science - Business Administration
Valencia College