FRANCESCA TAMBURO
Harrison Township,MI
Summary
- Work well with others
- Hard working
- Quick learner
- Successful at meeting performance objectives
- Decision-making Skills
Overview
5
5
years of professional experience
Work History
Guest Relations
Trilogy Health Services
08.2023 - Current
- Trained new team members on guest relations procedures, contributing to a consistent service standard across the team.
- Developed time-management skills while simultaneously juggling multiple responsibilities such as event set-up, incoming phone calls, and walk-in tours.
- Handled high-pressure situations with grace, effectively resolving issues to maintain positive guest relations.
- Resolved customer complaints promptly and professionally, maintaining positive guest relations.
- Provided compassionate support for patients and their families during the transition into assisted living and memory care living arrangements.
Certified Nursing Assistant
Trilogy Health Services
08.2021 - 01.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Documented patient information and care activities in electronic health record.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Patient Transporter
Henry Ford Macomb Hospital
09.2020 - 06.2021
- Transport patients to tests, new rooms, discharges, etc.
- Assisted patients to walk to stretchers and beds and getting in and out of bed, assist with patients pullovers as well.
Texas Roadhouse
Sterling Heights
12.2019 - 07.2020
- Worked as a hostess and occasionally a busser.
- Worked in customer service.
- Worked well with the customers and staff and answered all customer questions as needed.
Sales Associate/Cashier
Sterling Heights
10.2019 - 12.2019
- Worked as a sales associate and a cashier.
- Restocked clothes and organized my assigned department.
- Answered all customer questions over store phone and in person.
Education
Bachelor of Science - Healthcare Administration
Purdue Global University
Remote11-2026
No Degree - Health Sciences
Oakland Community College
Michigan 01-2024
High school -
Stevenson High School
Michigan 06.2020
Skills
- Data entry
- Computer skills
- CPR certified
- Patient safety
- Guest relations experience
- Customer Service
- Critical thinking
- Active listening
- Relationship building
- Computer proficiency
Timeline
Guest Relations
Trilogy Health Services
08.2023 - Current
Certified Nursing Assistant
Trilogy Health Services
08.2021 - 01.2023
Patient Transporter
Henry Ford Macomb Hospital
09.2020 - 06.2021
Texas Roadhouse
Sterling Heights
12.2019 - 07.2020
Sales Associate/Cashier
Sterling Heights
10.2019 - 12.2019
Bachelor of Science - Healthcare Administration
Purdue Global University
No Degree - Health Sciences
Oakland Community College
High school -
Stevenson High School
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