Brice Bendall
Corunna,MI
Summary
Achieved successful project outcomes through effective management of competing priorities. Drove team success by proactively accepting additional responsibilities to meet collective objectives. Enhanced operational efficiency by applying strong organizational skills to manage multiple projects with exceptional accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Implementation Manager
Cerbo
Portland, OR - Remote
05.2024 - Current
- Oversaw project timelines and deliverables, ensuring alignment with organizational goals and client expectations.
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
- Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
- Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
- Exceeded client expectations by delivering high-quality workflow solutions tailored specifically to their unique needs and requirements.
Customer Success Manager
Power2Practice
08.2021 - Current
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Developed comprehensive training materials that facilitated faster customer proficiency with the product.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
Integration Specialist
Power2Practice
03.2022 - 05.2024
- Provided technical support for end-users, addressing any issues related to integrated systems promptly and effectively.
- Maintained up-to-date documentation on all integration projects, allowing for easy reference and future enhancements.
- Coordinated with vendors during implementation phases to ensure successful completion of third-party integrations.
- Provided training sessions for team members on best practices in systems integration techniques and tools.
- Implemented all E-Prescribing and Electronic Lab setup for all clients
Education
Associate In Computer Science - Computer Science
Davenport University
12.2021
Certification For Medical Assistance - Medical Assisting
Ross Medical Education
01.2012
Diploma -
Corunna High School
01.2011
Skills
- Facilitated communication among team members
- Maintained professionalism in all interactions
- Assisted in creative problem-solving
- Supported colleagues as a dependable team member
- Contributed to customer service initiatives
- Managed project tasks effectively
Certification
Certified SCRUM Master
Timeline
Implementation Manager
Cerbo
05.2024 - Current
Integration Specialist
Power2Practice
03.2022 - 05.2024
Customer Success Manager
Power2Practice
08.2021 - Current
Associate In Computer Science - Computer Science
Davenport University
Certification For Medical Assistance - Medical Assisting
Ross Medical Education
Diploma -
Corunna High School