Brice Bustamante

• Skilled in diagnosing and repairing a diverse range of electronics, including, laptops, smartphones, servers, and computers. Utilizing in-depth knowledge of circuit analysis and troubleshooting techniques to quickly identify and correct hardware and software issues, ensuring efficient and effective repairs.
• Proficient in network engineering, with expertise in the installation, repair, and maintenance of Wireless Access Points, Network Switches, Servers, firewalls, VoIP phones, and security cameras. Well-versed in multiple operating systems, including Windows, MacOS, and Linux, and experienced in network configuration, routing, and switching protocols.
• Strong ability to analyze and diagnose complex technical problems, utilizing problem-solving skills to provide effective solutions and restore functionality to electronic devices and network systems.
• Excellent understanding of network architecture and protocols, combined with hands-on experience in network troubleshooting and maintenance, resulting in efficient and reliable network operations.
• Proven track record of delivering high-quality repairs and maintenance services, ensuring customer satisfaction and loyalty through timely and effective solutions.
• Continuously staying updated with the latest technological advancements and industry trends, allowing for effective troubleshooting and repair techniques, and keeping up with the evolving field of electronics and network engineering.
• Exceptional attention to detail, ensuring thorough diagnostics and accurate repairs, minimizing downtime and maximizing device and network performance.

• Managed the setup and preparation of a wide range of Xerox printing equipment, including but not limited to the desktop series and production machines, ensuring they were client-ready for deployment.
• Conducted meticulous inbound quality checks on new printers arriving from the factory, verifying serial numbers against sales orders and inspecting for external and internal damage to maintain integrity and customer satisfaction.
• Executed comprehensive setup protocols in the setup room, including the removal of protections, confirmation of serial number accuracy with sales orders, and the performance of an extensive pre-deployment checklist to ensure a seamless plug-and-play experience for customers.
• Programmed essential network and communication settings such as LDAP, SMTP, FTP, static IP addresses, custom gateways, and DNS configurations, along with customer support and asset tracking information, facilitating immediate use upon delivery.
• Imported customer-specific address books upon request and updated printer firmware to the latest versions provided by Xerox, guaranteeing optimal performance and security.
• Conducted rigorous quality control tests, including print tests to identify and rectify any issues with developers or fusers, and ensured that all additional accessories were fully operational.
• Packaged, organized, and prepared printers for delivery, coordinating with logistics to ensure timely and safe transportation to clients, and personally assisted with the delivery and installation process at customer sites for an exemplary service experience.
• Managed the retrieval of old printers from customer sites, determining their disposition based on ownership and potential for refurbishment or recycling, contributing to the company's sustainability efforts.
• Performed basic repairs and maintenance on printers to uphold high standards of functionality and reliability, enhancing customer satisfaction and trust in Xerox products.

• Led the design, printing, and distribution of high-volume marketing materials for local businesses and events, such as brochures, business cards, flyers, and banners. Collaborated with clients to understand their specific needs and developed creative solutions that met their goals.
• Consistently delivered projects within tight deadlines, ensuring customer satisfaction. Implemented efficient processes and procedures to improve turnaround times and reduce errors.
• Experience in maintaining and repairing multiple models of Xerox printers and HP DesignJets. Proficient in troubleshooting and resolving hardware and software issues, as well as performing regular maintenance to ensure optimal performance.
• Successfully managed inventory and replenishment, staying within budget. Conducted regular stock checks and placed orders to ensure a sufficient supply of materials and equipment.
• Consistently achieved daily sales and membership sign-up goals. Developed and implemented sales strategies to increase revenue and reach targets.

• Maintained low drive-through times during peak hours by providing efficient and friendly service to customers. Responded quickly to customer requests and complaints, ensuring customer satisfaction.
• Quickly prepared and served customers with excellent customer service. Adhered to strict food safety and sanitation guidelines.

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• Maintained a clean and friendly environment for both customers and staff. Responsible for cleaning and sanitizing equipment, surfaces, and utensils.
• Responsible for unloading and organizing weekly deliveries. Verified accuracy of deliveries and ensured proper storage of products.