DANNIALL WILLIAMS

With over 25 years of experience as an IT professional, consistently advancing in my career and taking on increasing levels of management and responsibility, I have gained extensive expertise in creating and maintaining secure and reliable information, communication, and technology infrastructures. An out-of-the-box thinker committed to achieving success and finding creative solutions. Skills also extend to cultivating strong vendor relationships and maximizing the return on investment of third-party services. Strong oral and written communication skills for effective communication at all levels within an organization. Strong analytical ability, business acumen, judgment, and problem-solving skills contribute to success in any role. Dedicated and loyal, always committed to the organization\'s success. Offer support, wisdom, and knowledge wherever welcomed. Skilled at building a committed team of professionals aligned with the organization\'s goals.

• Supervised team of 10 staff members and consultants

• Microsoft Certified Solutions Associate
• Microsoft Certified IT Professional
• Microsoft Certified Technology Specialist
• MCP - Supporting Users and Troubleshooting a Microsoft Windows OS
• MCP - Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows OS
• CompTIA A+, Network+ and Server+ certifications
• WatchGuard Certified System Professional (WCSP) – Firebox Systems
• Community College of Baltimore County Special Recognition Award – Student Development

• In 2014 I took on the role of IT Director of a 45 million dollar a year trucking/trash/recycling company with a non-existent IT infrastructure. During my tenure I built networking and telecommunications infrastructures, deployed call centers for multiple sub-companies, renegotiated contracts for mobile communications and print services that reduced costs by ~50%.
• Successfully coordinated the IT department mergers of multiple acquired companies, and was instrumental in the remodel/expansion of our transfer stations data systems that increased their efficiency by 40%. By the time I left in 2018 we had increased our annual revenue to over 65 million.
• In 2020 I began restructuring the IT department at a renowned legal firm in Seattle; coordinating pandemic response initiatives for working remotely while maintaining the highest levels of productivity and data integrity. I restructured Microsoft AD and reworked the SSO and MFA protocols to tighten security and SOC compliance requirements while simultaneously restructuring our data warehouse to ensure integrity and reliability – introducing redundant UPS protections and installing high-capacity, Dell EqualLogic drive arrays to house and protect sensitive and confidential information – in compliance with both SOC2 and HIPPA requirements.
• As part of this overhaul, I recruited and directed a team of engineers, system administrators, and software training specialists (both on-site and MSP personnel) to provide the highest level of service to our firm; from our receptionists and paralegals to our senior stakeholders and partners.
• In 2023 a managed services provider took over and I relocated to Wenatchee to care for family.

• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified IT Professional (MCITP)
• Microsoft Certified Technology Specialist (MCTS)
• Supporting Users and Troubleshooting a Microsoft Windows OS (MSP)
• Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows OS (MCP)
• CompTIA A+ Certification
• CompTIA Network+ Certification
• CompTIA Server+ Certification
• WatchGuard Certified System Professional (WCSP)