Results-driven Lead Scrum Master with a track record of guiding Agile teams to deliver high-quality products through servant leadership and continuous improvement. Skilled in coaching Scrum teams, facilitating Agile ceremonies, and driving cross-functional collaboration to enhance productivity and efficiency. Adept at removing impediments, fostering a culture of self-organization, and ensuring alignment with business objectives using frameworks like Scrum, SAFe, and Kanban.
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Facilitating 100% persona inclusion in the project journey and guiding project execution to remain customer centric. A trend that increased customer satisfaction and retention by an average of 15% quarterly.
- Track project performance, specifically to analyze the successful completion of short and long-term goals, helping meet budgetary objectives and adjusted project constraints based on financial analysis.
- Support project owners in managing expectations for project deliverables and facilitated external stakeholders communication resulting in a 24% increase in customer engagement as the organization embarks in its Agile journey