Brice Faulkner

Delivered direct patient care across diverse units (med‑surg, telemetry, progressive care, ICU support) while adapting quickly to changing patient acuity and workflows. Assisted with activities of daily living, including bathing, grooming, feeding, toileting, and mobility support to promote dignity and comfort. Obtained and documented vital signs, intake/output, weights, and patient observations in the electronic health record with accuracy and timeliness. Responded promptly to call lights, patient needs, and safety concerns, reducing delays in care and improving patient satisfaction. Assisted with wound care, specimen collection, & glucose checks (including through arterial line) under RN supervision. Improved patient satisfaction by consistently providing compassionate, patient‑centered care and resolving concerns promptly.

• Recognized by nursing leadership for adaptability and strong performance across multiple high‑acuity units.

• Utilized suggestive selling strategies to increase average transaction amount per sale.
• Analyzed weekly reports to identify areas of improvement in sales performance.
• Collaborated with team members to ensure all tasks were completed efficiently and effectively.
• Provided exceptional customer service to guests in a timely and professional manner.
• Assisted customers with selecting appropriate sizes, colors, or styles for their needs.
• Resolved customer complaints promptly in a courteous manner while maintaining professionalism.
• Greeted customers warmly upon entering the store and always ready to assist the customer.
• Assisted in the training of new employees on company policies and procedures related to sales.
• Initiated creative visual merchandising techniques to promote featured products.
• Developed strong product knowledge of footwear brands, styles, and trends.
• Demonstrated excellent communication skills with customers, both verbal and written.

• Provided excellent customer service by responding promptly to customer complaints and questions in a professional manner.
• Developed strong customer service skills through providing effective solutions to customer inquiries.
• Provided knowledgeable information about the laws that are associated with purchasing a firearm.
• Demonstrated excellent communication, interpersonal and problem solving skills while interacting with customers on the phone and in person.
• Assisted customers in navigating websites or other digital platforms related to their purchase or inquiry.
• Implemented creative strategies for resolving complex customer problems.
• Utilized active listening techniques to gain an understanding of customer needs and resolve issues accordingly.

• Honed ability to prepare surfaces for painting or wallpapering by sanding or spackling holes.
• Practiced safe operation of ladders, scaffolding and other construction equipment.
• Competently installed interior finishes like countertops cabinets shelving paneling.
• Acquired skill in operating a variety of woodworking machines such as routers, jointers, planers and saws.
• Learned to read and interpret blueprints, drawings, diagrams, schematics and specifications.
• Gained knowledge of building materials and their applications.
• Learned all the steps start to finish on how to securely build a deck using different materials as requested.
• Attained mastery in the assembly of structural components like beams columns walls.
• Familiarized with safety protocols when using hazardous materials such as solvents, thinners or adhesives.
• Mastered techniques for proper measurement and calculation of angles.

• Developed strong customer service skills through daily interactions with customers.
• Trained new employees on basic customer service techniques and procedures.
• Operated cash register to process cash, check and credit transactions.
• Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
• Maintained up-to-date knowledge of organizational policies, procedures, and regulations.
• Sold products to customers by explaining product features and benefits.
• Approached customers and initiated conversations to determine needs and preferences.