Brice Hershey
Summary
Professional with strong background in coaching, equipped to drive team success and foster individual growth. Skilled in strategic planning, performance analysis, and motivational techniques. Known for flexibility, reliability, and unwavering focus on achieving results through collaboration and adaptability. Proficient in developing tailored training programs, building rapport, and enhancing team dynamics.
Overview
6
6
years of professional experience
Work History
Digital Coach
Walmart, Greeneville, TN
07.2024 - Current
- Directed daily operations across multiple departments to achieve sales and compliance goals.
- Supervised and developed managers and associates, strengthening accountability.
- Improved efficiency through stronger inventory control and merchandising strategies.
- Resolved escalated customer concerns while maintaining a customer-first culture.
- Led team training sessions to enhance employee skills and performance.
- Developed and implemented strategies to improve workflow efficiency.
- Recognized high-performing employees, boosting morale and motivation across teams.
- Evaluated team performance metrics to drive strategic decision-making initiatives.
- Facilitated hiring and occasional orientations.
Digital Team Lead
Walmart, Jefferson City, TN
08.2022 - 07.2024
- Led digital operations team, overseeing hiring, scheduling, and business operations.
- Trained and developed associates to deliver high-quality customer service.
- Streamlined workflows to improve order fulfillment and satisfaction.
- Trained and mentored staff, fostering skill development and collaboration.
- Implemented process improvements, increasing workflow productivity and quality control.
- Developed training programs that improved employee engagement and retention rates.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Cashier / Personal Shopper
Sam's Club, Apopka, FL
07.2021 - 08.2022
- Fulfilled member orders with accuracy and efficiency, including vehicle load-out.
- Marketed membership upgrades and MasterCard, contributing to sales growth.
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced registers at shift end.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Trained new team members on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Winn-Dixie, Altamonte Springs, FL
01.2021 - 07.2021
- Processed transactions accurately and provided strong customer support.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at shift end.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Promoted loyalty programs to enhance customer retention and engagement.
Team Member
Pal's Sudden Service, Morristown, TN
05.2019 - 12.2020
- Handled food preparation, cashiering, and customer service duties.
- Trained new hires on procedures, quality, and service standards.
- Trained new team members on operational procedures and customer service standards.
- Managed front-line operations to ensure timely service delivery during peak hours.
- Streamlined food preparation processes to enhance efficiency and reduce wait times.
Education
B.S. - Business Management
Western Governors University
10.2025
High School Diploma - undefined
Grainger County High School
12.2020
Skills
- Leadership & Team Development
- Customer Service Excellence
- Operations & Inventory Management
- Process Improvement
- Scheduling & Workforce Planning
- Training & Coaching
- Conflict Resolution
- Compliance & Safety Standards
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
Timeline
Digital Coach
Walmart, Greeneville, TN
07.2024 - Current
Digital Team Lead
Walmart, Jefferson City, TN
08.2022 - 07.2024
Cashier / Personal Shopper
Sam's Club, Apopka, FL
07.2021 - 08.2022
Cashier
Winn-Dixie, Altamonte Springs, FL
01.2021 - 07.2021
Team Member
Pal's Sudden Service, Morristown, TN
05.2019 - 12.2020
High School Diploma - undefined
Grainger County High School
B.S. - Business Management
Western Governors University