Brice Marcellus
Pensacola,USA
Summary
As Head of Community, I pride myself with being a community-focused leader with 5 years of experience building strong and engaged communities and operational systems from the ground up. As the first hire at a DePIN-focused startup, I helped scale the company alongside the Co-Founder by taking on everything from launching support and shipping systems, to managing a Discord Community that grew to greater than 40,000 members. As Head of Community, I've hosted weekly AMAs, created self-serve content hubs, and worked closely with developers and support teams to turn user feedback into product improvements. I continue to bring a hands-on approach, a deep understanding of user needs, and a passion for creating spaces where people feel heard and connected. I am now looking for a fully remote role, ideally as Chief Marketing Officer, where I can help a growing company connect with its users and scale with intention.
Overview
5
5
years of professional experience
Work History
Head of Community
Emrit
02.2020 - Current
- Set up nearly all internal company verticals, including logistics, shipping, social media, customer support, and community operations
- Grew and managed a multi-platform community ecosystem, launching and scaling a Discord community from 0 to 40,000+ users and building active presences across Twitter, Facebook, and TikTok
- Hosted weekly AMAs for over 4 years, leading public conversations and providing real-time updates to the community while maintaining transparency and trust
- Created an extensive self-service knowledge base, including how-to videos, user documentation, and educational content across YouTube and TikTok to reduce customer support load and empower the community
- Designed and implemented a full customer support system using Zoho in under 9 months, integrating support ticketing, onboarding, and user flows for improved resolution speed and agent efficiency
- Developed and managed a decentralized support model by training community moderators and contributors to assist users directly within Discord and social channels
- Built internal operational systems from scratch, including the company’s shipping and logistics workflows for global device fulfillment
- Served as the primary liaison between the community, customer support, and development teams, translating user feedback into actionable product improvements and feature enhancements
- Led community engagement strategy with a data-first mindset: monitored key metrics including activation, retention, and sentiment, and iterated initiatives based on trends
- Acted as a key strategic operator during scale-up phase, contributing to the formation of multiple departments and enabling company-wide alignment with community needs
Education
Bachelor of Arts - Business Administration
University of Southern Mississippi
Hattiesburg, MSSkills
- AMA Hosting
- Analytics & Metrics
- Blog Copy
- Community Management
- Content & Communication
- Cross-Functional Collaboration
- Crypto
- Customer Experience
- DePIN
- Team Coordination
- Discord
- Flow Mapping
- How-To Videos
- Internal Process Building
- Knowledge Base Creation
- Logistics & Fulfillment Workflow
- Operational Leadership
- Product Feedback Loops
- Self-Service Systems
- Slack
- Social Media Strategy
- Startup Operations
- Support Agent Training
- System Design & Process Building
- Ticket Triage
- TikTok
- YouTube
- Zoho CRM & Desk
Timeline
Head of Community
Emrit
02.2020 - Current
Bachelor of Arts - Business Administration
University of Southern Mississippi
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