Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
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Brice Petznick

Evanston,IL

Summary

A recent Computer Science graduate with a minor in Software Design, possessing experience in IT Project Management and proficiency in C++, JAVA, and Python. Diverse retail background includes roles such as GM Support Manager and Electronics Sales Associate, with expertise in customer service, inventory handling, and visual merchandising. Aspirations include securing positions as an IT Project Manager, Support Manager, or General Manager in the tech or retail sectors. With a Bachelor's degree in Computer Science, skills in IT Project Management, and retail proficiency, positioned as a strong candidate for software development, IT support, or retail management roles. Recognized as a knowledgeable leader and dedicated problem solver, bringing two years of valuable expertise to drive company objectives. Attentive to detail and experienced in coordinating projects, programs, and improvements.

Overview

6
6
years of professional experience

Work History

IT Project Manager

CH Ventures LLC.
02.2022 - Current
  • Spearheaded initiatives to enhance and modernize data systems, leveraging tools like Basic Plus and Open Insight
  • Analyzed existing infrastructure, identified improvement areas, and implemented upgrades for optimized functionality
  • Streamlined data processing, storage, and retrieval procedures, resulting in a 25% reduction in processing time and a 20% increase in data accuracy
  • Played a pivotal role in transforming visitor experiences within the museum setting by utilizing Bright Sign technology
  • Led initiatives to update and revolutionize the museum's digital displays, resulting in a 30% increase in visitor engagement and positive feedback
  • Troubleshooted and resolved system issues across complexities using virtual machines and Active Directory
  • Took leadership in setting up new user machines and accounts across the company as part of the IT team
  • Achieved a 50% reduction in onboarding time and improved productivity for all employees

Guest Service Coworker

Kwik-Trip
04.2021 - 02.2022
  • Engaged diverse clientele daily, utilizing exceptional communication skills to assist numerous clients in sourcing specific products
  • Implemented multifaceted approach merging adept product knowledge with personalized interactions, contributing to elevated client satisfaction levels
  • Proactively ensured exceptional customer service as point person for guest checkouts at register, resulting in remarkable 50% increase in Net Promoter Score (NPS)
  • Focused on delivering elevated customer experience beyond mere transactional interactions, resonating long after guests completed purchases
  • Oversaw inventory management with meticulous approach, maintaining optimal stock levels across all areas and achieving zero stock-outs for two consecutive days

General Merchandise Support Manager

Wal-Mart
07.2018 - 02.2021
  • Undertook a leadership position overseeing various store departments, managing and steering multiple teams toward exceptional results
  • Responsibilities included operational oversight, team management, and a strong focus on delivering exceptional customer service
  • Served as the primary point of contact for technical inquiries as a technical support specialist
  • Provided comprehensive support, addressing questions, troubleshooting issues, and guiding customers through appropriate channels for resolution
  • Played a pivotal role in managing postpaid and prepaid phone services within the connection center
  • Contributions led to a significant increase in overall productivity, reducing service calls per day by 20%

Education

Bachelor of Science - Computer Science

Lakeland University
Plymouth, WI
11.2021

Skills

  • Teamwork
  • Critical thinking
  • Communication skills
  • Java
  • Python
  • SQL
  • JavaScript
  • Visual Studio Code
  • Windows
  • Linux
  • Git
  • HTML 5
  • CSS
  • Kotlin
  • MS Office
  • Android Studio
  • Azure DevOps
  • IT support
  • Nodejs
  • Expressjs
  • Data Analytics
  • Mobile Application Development
  • Project Planning
  • MongoDB
  • JQuery
  • Bootstrap
  • RESTful APIs
  • React
  • C/C
  • Basic Plus
  • Open Insight

Websites

Personal Information

Willing To Relocate: Anywhere

Timeline

IT Project Manager

CH Ventures LLC.
02.2022 - Current

Guest Service Coworker

Kwik-Trip
04.2021 - 02.2022

General Merchandise Support Manager

Wal-Mart
07.2018 - 02.2021

Bachelor of Science - Computer Science

Lakeland University

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Brice Petznick