Alissa Beth Pantano
Westwood,MA
Summary
Talented professional as a hospital and healthcare operations leader with over 25 years of experience improving clinical workflows while strengthening operational performance of behavioral health systems and multi-site healthcare organizations. Proven ability to modernize operations, enhance patient flow, optimize resource utilization, and drive measurable improvements in care quality, efficiency, and organizational readiness. Well-versed in building positive relationships with customers and other stakeholders. Skilled at project management and overseeing complex, high-value projects with excellent planning competencies.
Overview
32
32
years of professional experience
Work History
IT Project Manager
Riverside Community Care
01.2020 - 01.2026
- Led digital transformation across a multi-site healthcare network, improving operational readiness & service delivery.
- Modernized patient-facing systems & standardized governance and workflow processes.
- Improved organization-wide efficiency through technology adoption and resource planning.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Sr. Project Manager
Meduvi Consulting/Neighborhood Health Plan of RI
01.2019 - 01.2020
- Applied Lean/Six Sigma to improve operational efficiency across health plan operations.
- Strengthened resource utilization & developed junior leadership capabilities.
Sr. IT Project Manager
UMass Chan Medical School
01.2011 - 01.2019
- Led statewide operational transformation impacting service delivery, provider performance, and system efficiency.
- Directed 500M Behavioral Health Procurement & major ACO implementation efforts.
- Built governance standards for performance reporting & risk mitigation.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Director of Admissions and Clinical Marketing
Lemuel Shattuck Hospital/Department of Public Health
01.2002 - 01.2010
- Modernized admissions workflows, improving accuracy & compliance.
- Trained nurses and clinical staff in standardized procedures.
- Partnered with hospital leadership to enhance patient-flow management.
Managed Care Marketing Liaison
Commonwealth Communities
01.2000 - 01.2002
- Coordinated & implemented all marketing & sales functions at Boston Hospitals.
- Evaluated patients and made clinical recommendations.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
Patient Representative/Quality Management Dept.
Brigham & Women’s Hospital
01.1999 - 01.2000
- Educated and marketed the improvement & learning services to staff, patients and their families. Increased patient satisfaction as indicated by Picker Survey.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Admissions Manager/Community Relations Coordinator
Horizon Mental Health Management Corp./Caritas Norwood and Southwood Hospitals
01.1994 - 01.1999
- Provided oversight for the behavioral health community relations program.
- Responsible for assessment, evaluation, referral & admissions for the adult psychiatric, geropsychiatric, and substance abuse programs.
Education
M.A. - Counseling Psychology
Framingham State University
Framingham, MA01.1994
B.A. - Psychology
Framingham State University
Framingham, MA01.1991
Skills
- Stakeholder management
- Client relations
- Leadership
- Project management
- Requirements analysis
- Marketing
- Communication Skills
- Teamwork
- Time management
- Organization
Timeline
IT Project Manager
Riverside Community Care
01.2020 - 01.2026
Sr. Project Manager
Meduvi Consulting/Neighborhood Health Plan of RI
01.2019 - 01.2020
Sr. IT Project Manager
UMass Chan Medical School
01.2011 - 01.2019
Director of Admissions and Clinical Marketing
Lemuel Shattuck Hospital/Department of Public Health
01.2002 - 01.2010
Managed Care Marketing Liaison
Commonwealth Communities
01.2000 - 01.2002
Patient Representative/Quality Management Dept.
Brigham & Women’s Hospital
01.1999 - 01.2000
Admissions Manager/Community Relations Coordinator
Horizon Mental Health Management Corp./Caritas Norwood and Southwood Hospitals
01.1994 - 01.1999
B.A. - Psychology
Framingham State University
M.A. - Counseling Psychology
Framingham State University