Bricen T Andrews
Atlanta,GA
Summary
Versatile team member offering over 26 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills.
Overview
26
26
years of professional experience
Work History
Southwest Ramp Agent
Southwest Airlines, SWA
Denver, CO
11.2023 - Current
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 305 daily flights.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Guided aircraft into and out of parking positions using hand signals.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Delta Cargo Agent
Delta Air Lines, Inc
Atlanta, GA
09.2021 - 11.2023
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Delivered inbound and outbound freight to and from the planes for import and export operations.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Developed and maintained courteous and effective working relationships.
Ramp Agent Supervisor
Airtran/Southwest Airlines
Atlanta, GA
03.2011 - 06.2022
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
Route Delivery Driver
Edy's Ice Cream
Atlanta, GA
03.2009 - 09.2010
- Processed payments, made change and provided receipts.
- Inspected and loaded delivery trucks and picked up customer returns.
- Logged mileage, stops, orders and carton counts for each route.
- Maintained records of mileage, oil, gas and expenses for reimbursements.
- Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
Route Sales Driver
Mayfield Dairy Farms
Atlanta, GA
08.2008 - 03.2009
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Pepsi Warehouse and Sales Rep
PepsiCo
Atlanta , GA
06.1998 - 04.2007
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Trained and mentored new sales representatives.
Education
Associate of Arts - Digital Film Making
The Art Institute of Atlanta
Atlanta, GA09.2022
Skills
- Sales and Promotions
- Merchandising and Display
- Merchandise Receiving and Handling
- Exceeding Customer Expectations
- Flexible Hours
- Engaging with Diverse Customers
- Store Policies and Procedures
Timeline
Southwest Ramp Agent
Southwest Airlines, SWA
11.2023 - Current
Delta Cargo Agent
Delta Air Lines, Inc
09.2021 - 11.2023
Ramp Agent Supervisor
Airtran/Southwest Airlines
03.2011 - 06.2022
Route Delivery Driver
Edy's Ice Cream
03.2009 - 09.2010
Route Sales Driver
Mayfield Dairy Farms
08.2008 - 03.2009
Pepsi Warehouse and Sales Rep
PepsiCo
06.1998 - 04.2007
Associate of Arts - Digital Film Making
The Art Institute of Atlanta
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