Danny Cady
Hendersonville,TN
Summary
Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through a year of aviation experience. Goal-driven and skilled individual offering a years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
2
2
years of professional experience
Work History
Southwest Ramp Agent
Southwest
10.2023 - 07.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Host
Chop House
11.2022 - 05.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host
SAMS
03.2022 - 11.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Education
High School Diploma -
Station Camp High School
Gallatin, TN05.2023
Skills
- Problem-Solving
- Loading and unloading
- Ramp service
- Aircraft Marshalling
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Southwest Ramp Agent
Southwest
10.2023 - 07.2024
Host
Chop House
11.2022 - 05.2023
Host
SAMS
03.2022 - 11.2022
High School Diploma -
Station Camp High School
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