Briceshon Harper
Apple Valley,CA
Summary
Goal-oriented and articulate Freight Associate with a strong desire to leverage training and skills in a career opportunity. Efficiently picks and packs merchandise from storage areas and delivers it to the sales floor. Skilled at stocking, restocking, and maintaining products to ensure an appealing store appearance. Committed to consistently meeting high standards of productivity.
Overview
14
14
years of professional experience
Work History
Freight Associate
Home Depot
01.2017 - Current
- Stock shelves, licensed through the company to drive a forklift, Reach, and Pacer
- Team management
- Used vehicles and worked according to safety standards
- Inventory management, Merchandising organization
- Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents
- Maximized space within storage areas by ensuring appropriate stacking of merchandise
- Scanned all incoming merchandise to identify damaged or inconsistent products
- Loaded and unloaded trucks
- Oversaw special handling requirements and necessary documentation related to hazardous and sensitive materials.
Customer Service Associate
Planet Fitness
11.2013 - 11.2016
- Greeted customers
- Took in new applicants giving them a rundown on planet fitness motto
- Presented full details of the gym
- Checking/cleaning equipment
- Making sure cleaning product around gym is always filled
- Customer satisfaction
- Developed and actualized customer service initiatives to decrease wait times
- Demonstrated items to customers and created customer awareness, interest and sales
- Informed customers about special promotions and provided detailed information for various products
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
- Recommended products to customers, thoroughly explaining details
- Responded to customer requests for products, services and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered constant flow of customer calls with minimal wait times.
Courtesy Clerk
Vons Supermarket
01.2011 - 11.2013
- Greeted all customers
- Oversaw overnight operations, including staff assignments and production lists
- Handled products and equipment in accordance with safety and sanitation guidelines
- Ordered and shelved weekly sale items for customers
- Carried out items for customers along with pushing in dozens of carts my main focus was customer service
- Restocked and organized merchandise in front lanes
- Assisted customers with large purchases by carrying items to vehicles
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom
- Described product highlights and benefits to help guide purchasing decisions
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
- Helped customers take merchandise out of store.
Education
Certificate - Massage Therapy
Southern California Health Institute
Hollywood, CA06.2016
High school diploma - undefined
Animo Inglewood Charter High School
Inglewood, CA06.2011
Skills
- Shipping & receiving (5 years)
- Merchandising (5 years)
- Warehouse experience (5 years)
- Customer service (10 years)
- Stocking & zoning (5 years)
- Order picker (5 years)
- Freight Experience
- Team Management
- Agile
- Driving
- Stock management
- Loading and unloading
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Willingtorelocate
- Hesperia, CA
- Apple Valley, CA
Assessments
- Work motivation, Proficient, 01/01/21, Level of motivation and discipline applied toward work
- Work style: Reliability, Proficient, 09/01/22, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Freight Associate
Home Depot
01.2017 - Current
Customer Service Associate
Planet Fitness
11.2013 - 11.2016
Courtesy Clerk
Vons Supermarket
01.2011 - 11.2013
Certificate - Massage Therapy
Southern California Health Institute
High school diploma - undefined
Animo Inglewood Charter High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
SABRINA SIKDERSABRINA SIKDER
Store Connectivity Specialist at HOME DEPOT HOME SERVICES, HVACStore Connectivity Specialist at HOME DEPOT HOME SERVICES, HVAC
Abraham MassalleyAbraham Massalley
Carpenter at Exquisite Home Improvement/Home DepotCarpenter at Exquisite Home Improvement/Home Depot