Brichael Campbell
Dallas
Summary
Administrative and customer service professional with over six years of experience supporting fast-paced office and call center environments. Skilled in handling confidential information, coordinating administrative tasks, answering and routing high-volume inquiries, and maintaining accurate electronic records. Known for clear communication, strong organization, and the ability to support multiple staff members while meeting deadlines in dynamic settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Contact Center Customer Care Associate
Cotality
Dallas, TX
01.2025 - Current
- Answer and screen 20+ inbound calls daily, responding to general inquiries and routing complex issues to appropriate departments.
- Accurately document customer interactions, case notes, and supporting information in Salesforce and internal systems.
- Research account records across multiple electronic platforms to provide accurate, compliant information.
- Maintain strict confidentiality while handling sensitive customer and financial data.
- Prepare detailed case narratives and escalate issues following established procedures.
- Consistently meet quality and attendance standards, achieving a 98% quality assurance rating.
Virtual Sales Representative
Etech Global
Dallas, TX
09.2017 - 12.2023
- Provided administrative and customer support through phone, chat, and email while managing multiple cases simultaneously.
- Recorded intake information, maintained electronic files, and ensured accurate data entry across CRM systems.
- Assisted supervisors and team members by preparing documentation, reports, and workflow updates.
- Supported onboarding and training activities by guiding new staff on systems, procedures, and documentation standards.
- Collaborated with internal teams to resolve issues efficiently while maintaining professionalism and attention to detail.
- Recognized as a top-performing agent for six consecutive years.
Customer Service Representative
Pizza Hut
Grand Prairie, TX
09.2014 - 07.2015
- Greeted customers in person and by phone, answered questions, and directed concerns appropriately.
- Assisted with daily administrative tasks including order documentation, cash handling, and operational support.
- Trained new employees on procedures, customer interaction standards, and workplace policies.
Education
Medical Billing & Coding
The College of Health Care Professions
Skills
- Salesforce Microsoft Office Suite Google Workspace
- Cisco Finesse Calabrio Jira CRM Platforms
- Zoom Microsoft Teams Outlook Data Entry 50WMP
Certification
- Google IT Support Professional Certificate
- Training in troubleshooting, systems administration, data security, and compliance—supporting accuracy and confidentiality in regulated environments.
AREAS OF EXPERTISE
Customer Case Management | Salesforce & CRM Systems Call Center Operations | Data Accuracy & Documentation Issue Escalation | Cross-Functional Collaboration | Process Improvement | Attention to Detail | Time Management | Written & Verbal Communication | Data Analysis & Reporting
CUST
- Additional Technical Coursework:
- Microsoft 365 | Windows 10 | Spiceworks Ticketing | Cloud Fundamentals | Confidential Data Handling
Timeline
Contact Center Customer Care Associate
Cotality
01.2025 - Current
Virtual Sales Representative
Etech Global
09.2017 - 12.2023
Customer Service Representative
Pizza Hut
09.2014 - 07.2015
Medical Billing & Coding
The College of Health Care Professions