EVELYN BUENO
Mesquite,TX
Summary
Dynamic healthcare operations professional with over a decade of experience enhancing clinical workflows, patient access, and care coordination across multi-site healthcare systems. Expertise in delivering strategic system guidance while maintaining rigorous documentation standards, complemented by strong analytical and problem-solving skills. Committed to optimizing healthcare technology to improve patient outcomes and streamline operations. Proven ability to collaborate effectively with diverse teams to drive efficiency and innovation in healthcare delivery.
Overview
12
12
years of professional experience
Work History
Contact Center Care Coordinator
Texas Oncology
10.2025 - Current
- Achieved seamless patient scheduling and system updates, resulting in enhanced provider communication across numerous sites. Elevated communication among providers, significantly improving patient care delivery. Maintained workflow integrity, establishing a trustworthy operational environment.
- Document and maintain patient records while identifying scheduling discrepancies and escalating system-related concerns for proper resolution.
Care Connections Member Advocate Representative
Molina Healthcare
06.2024 - 10.2025
- Facilitated health assessment appointments and meticulously documented member information within Epic to enhance continuity of care.
- Analyzed outreach workflows to pinpoint communication gaps and enhance process efficiency.
Customer Experience Representative II
Molina Healthcare
02.2023 - 06.2024
- Validated eligibility and benefits through state portals and internal systems, ensuring compliance and accuracy.
- Facilitated collaboration among interdisciplinary teams to address complex member coverage challenges.
Ryan White Eligibility Specialist
Prism Health North Texas
Dallas, TX
10.2020 - 06.2022
- Assessed program eligibility by conducting thorough reviews of financial, medical, and regulatory documentation in accordance with federal Ryan White guidelines.
- Oversaw maintenance of accurate records within case management systems, ensuring data integrity and continuity of care.
Office Manager
Angel Hospice
Mesquite, TX
06.2019 - 10.2019
- Managed scheduling for patient appointments and coordinated with healthcare professionals to optimize care delivery.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Referral Coordinator | Epic Super User
HealthTexas Provider Network
Dallas, TX
10.2014 - 06.2019
- Streamlined epic cadence scheduling provider templates and referral work queues, facilitating effective appointment coordination and optimizing workflow processes.
- Addressed scheduling challenges and instructed users on system workflows to enhance staff efficiency during EMR transition and go-live.
Education
High School -
West Mesquite High School
05.2006
Skills
- Clinical Workflow Support
- EMR System Navigation
- Scheduling & Template Coordination
- Process Improvement
- Cross-Functional Collaboration
- System Documentation
- Issue Resolution
- Data Accuracy & Compliance
- Microsoft Office Suite
- Google Workspace
- Epic EMR System
- Case Management
- Call Center Platforms
- Scheduling & Incoming Referrals
- Records Management
- Documentation proficiency
Timeline
Contact Center Care Coordinator
Texas Oncology
10.2025 - Current
Care Connections Member Advocate Representative
Molina Healthcare
06.2024 - 10.2025
Customer Experience Representative II
Molina Healthcare
02.2023 - 06.2024
Ryan White Eligibility Specialist
Prism Health North Texas
10.2020 - 06.2022
Office Manager
Angel Hospice
06.2019 - 10.2019
Referral Coordinator | Epic Super User
HealthTexas Provider Network
10.2014 - 06.2019
High School -
West Mesquite High School